Voice & Chat Support Executive (Aesthetic & Cosmetic Clinic)

4 days ago

Vaishali Nagar Jaipur Rajasthan, India Derma Magnetica Clinic Full time

**ob Title**: Voice & Chat Support Executive

**Company**: Derma Magnetica Skin, Laser and Hair Transplant Clinic

**Location**: Jaipur, Rajasthan

**About Derma Magnetica**:
Derma Magnetica is a leading skin, laser, and hair transplant clinic in Jaipur, dedicated to providing exceptional dermatological care and aesthetic solutions. We pride ourselves on our patient-centric approach, advanced technology, and commitment to delivering outstanding results.

**Job Summary**:
Derma Magnetica is seeking a friendly, efficient, and detail-oriented Voice & Chat Support Executive to be the first point of contact for our valued patients and prospective clients. You will play a crucial role in delivering exceptional customer service by effectively handling inquiries, providing information, scheduling appointments, and ensuring a positive experience through both voice and online chat channels.

**Responsibilities**:

- **Patient Communication**: Professionally and courteously answer incoming phone calls and respond to online chat inquiries in a timely and efficient manner.
- **Information Provision**: Provide accurate and comprehensive information about Derma Magnetica’s services, treatments, procedures, and pricing.
- **Appointment Management**: Schedule, reschedule, and confirm patient appointments with accuracy and attention to detail.
- **Inquiry Handling**: Address patient concerns, answer questions, and resolve issues effectively, escalating complex cases to the appropriate personnel when necessary.
- **Record Keeping**: Maintain accurate and up-to-date patient records, appointment schedules, and communication logs.
- **Follow-Up**: Conduct follow-up calls or messages to patients as needed, such as appointment reminders or post-treatment check-ins.
- **Online Platform Management**: Navigate and utilize the clinic’s online platforms, including website chat, social media messaging (as required), and appointment booking systems.
- **Collaboration**: Work closely with the clinic's medical and administrative staff to ensure seamless patient care and efficient operations.
- **Feedback Collection**: Gather patient feedback and relay it to the relevant teams to contribute to service improvement.
- **Adherence to Protocols**: Follow established communication protocols, customer service standards, and clinic policies.
- **Maintaining Professionalism**: Present a professional and empathetic demeanor at all times, reflecting the high standards of Derma Magnetica.

**Qualifications**:

- Proven experience (at least 1-2 years) in a customer service role, preferably in a healthcare or service-oriented industry.
- Excellent verbal and written communication skills in English and Hindi (proficiency in other local languages is a plus).
- Strong active listening and problem-solving abilities.
- Exceptional interpersonal skills with a patient-centric approach.
- Ability to handle multiple tasks simultaneously and prioritize effectively in a fast-paced environment.
- Proficiency in using computers, phone systems, and online communication platforms.
- Familiarity with appointment scheduling software and CRM systems is an advantage.
- A positive attitude, empathy, and a genuine desire to help others.

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

**Speak with the employer**
+91 8440875118

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