Customer Service Co-ordinator

**Requisition ID**:44886

**Job Location(s)**:Pune, IN

**Employment Type**:Full Time
- Customer Service Representative**Responsibilities**:
Responsibilities of this position include, but are not limited to, the following.
- Order Management of Products (Order Entry, Quotations, Pricing Activities, Shipments, Delivery, Payments, Collections)
Calling to customers for payments, order status, buidling relationship for smooth business transactions
Knowledge of SAP (Sales and Distribution Module) is must
Sales Planning - Schedule Entries in SAP in reconciliation with India Sales Team
Maintaining Records: Recording customer interactions, inquiries, and transactions accurately for future reference
Resolving Customer Complaints: Addressing customer concerns, complaints, and conflicts in a professional and timely manner
Continuous Learning: Staying updated with product knowledge, industry trends, and customer service best practices
Processing Payments and Returns: Assisting customers with payment processing and handling product returns or exchanges1.
Assessing Customer Needs: Understanding customer requirements and providing appropriate solutions to meet their needs1.
Building Customer Relationships: Establishing and maintaining trust and rapport with customers through effective communication1.
Providing Accurate Information: Offering accurate and complete information about products, services, and company policies1.
Process Improvement/Efficiency - Bring in Ideas/Kaizens to improve the routines for self/team/business
Very good understanding of Order to Cash Cycle of Manufacturing Company
Knowledge of Pricing, Taxation, Delivery Notes preferred**Background & Skills**-
- Education
- Graduate (any stream)

Experience
- =10 years in Order to Cash Cycle or relevant experience

Hirerachy
- Reporting into Customer Care Lead/Manager in the organization- Communication skills-Verbal & Written
Problem solving abilities/Trouble shooting
Analytical Tool/Skills (Excel etc..)
Continuous Learning
Multitasking
Attention to Detail
Team facilitator/Player**Employee Benefits**
- We are excited to offer you the following benefits with your employment:
- Bonus system
- Paid vacation
- Flexible working hours
- Possibility to work remotely
- Pension plan
- Personal insurance
- Communication package
- Opportunity to join Employee Resource Groups
- State of the art virtual work environment
- Employee Referral Program-
**Danfoss - Engineering Tomorrow**
- At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.- Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off
- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.