Customer Care Officer

1 week ago

Ernakulam, India Triworld Developers Full time

Should possess minimum 3 years experience in Customer relations in real estate industry.
- Post booking, check for all documents and send welcome mail, allotment letter & receipts to the customers
- Coordinate with the customers & reputed bankers for customers loan sanction and disbursement Prepare agreement and other supporting documents to the Bank for getting the loan disbursement
- Regular communication to customer about apt progress of project and updates.
- Prepare daily, Monthly, Projection report Prepare collection MIS report for the management.
- Work on collection targets every month and achieving the same in time and Follow up with customers and Bank on payment dues
- Preparation of Agreement like Construction & Sale Agreement, etc and coordinate with legal team on registrations.
- Update and maintain escalation process records at each stage and review or adjust the escalation process accordingly.
- Maintaining the relationship with the existing customers & generating the leads

**Skills required**
- Experience in real estate is mandatory
- Excellent convincing & listening skills.
- Detailed knowledge of Information Builders product offering Fluency in English & Malyalam is essential.
- Good working knowledge of MS Office and ERP.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Have you worked as Customer Care in Real estate industry?

**Speak with the employer**
+91 9746744466

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