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Customer Service Officer-vkyc
2 weeks ago
We are looking for video kyc process
**Job Description**:
Handle Video calls in an efficient manner and ensure customer delight through exceptional service
- Execute Financial Transactions which include Funds Transfers (NEFT/RTGS/IMPS/IMT), KYC Updation, Placement of Fixed Deposits, Recurring Deposits etc
- Verify customer’s KYC documents on a real-time basis
- You will be multi-skilled and shall be assigned to handle Video KYC for Banking, Credit Card and Personal Loan customers
- Should be a team player and flexible with work patterns
- To ensure personalized service & end-to-end resolution is offered to customers calling at this channel
- Cross-sell : Provide information related to products, new offers and services at IndusInd Bank
- Maintain and adhere to compliance guidelines
- Initiate building and improving processes which lead to value addition and customer delight at the Video Banking channel
- Capture problem indicators, highlight and suggest improvements
- Adherence to monthly performance parameters
Experince:0 to 5 years
**Job Types**: Full-time, Permanent
Pay: Up to ₹300,000.00 per year
Schedule:
- Day shift
Application Question(s):
- Do you know manageable Hindi?
Do you know hindi and English?
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
