Receptionist

1 week ago

Sanwer Indore Madhya Pradesh, India Ankur Rehab Centre Full time

**Roles and Responsibilities**:
**Front Desk Management**
- Greet all incoming patients, visitors, and staff with warmth, professionalism, and courtesy.
- Ensure the reception area is clean, welcoming, and organized at all times.

**Patient Registration & Scheduling**
- Register new patients, collect necessary documentation, and enter details accurately into the system.
- Manage appointment scheduling for physiotherapists, doctors, and specialists.
- Handle rescheduling, cancellations, and follow-ups efficiently.

**Telephonic & Online Communication**
- Answer phone calls and respond to queries regarding services, timings, fees, etc.

**Billing & Payment Support**
- Assist patients with billing inquiries and coordinate with the accounts department for smooth transactions.
- Issue payment receipts and maintain a daily cash register (if applicable).

**Coordination with Clinical Staff**
- Communicate patient arrivals, appointment changes, and urgent cases to doctors and therapists.
- Support smooth workflow between front office and treatment teams.

**Visitor Management**
- Maintain a visitor logbook and ensure protocols are followed for guest entry.
- Guide visitors politely and ensure they reach the correct department or personnel.

**Record Keeping & Admin Support**
- Maintain updated patient records, appointment logs, and referral lists.
- Provide basic administrative assistance such as printing, scanning, document filing, etc.

**Patient Experience & Support**
- Ensure patients are comfortable and guided throughout their visit.
- Handle complaints or concerns with empathy and escalate serious issues to management.

**Key Skills & Attributes**:

- Excellent communication and interpersonal skills
- Presentable, well-groomed, and confident demeanour
- Basic knowledge of MS Office and clinic management software
- Ability to multitask and stay calm under pressure
- Fluency in **Hindi and English** (knowledge of local dialects is a plus)
- Prior experience in a **healthcare/reception/front desk** role preferred

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Internet reimbursement
- Leave encashment

**Language**:

- English (preferred)

Work Location: In person

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