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Back Office Executive

2 weeks ago

Jalpaiguri, India TripFactory Full time

We are seeking a Group Fare Specialist to manage group flight bookings for B2B clients. This role focuses on securing competitive fares, providing excellent customer service, and optimizing group travel solutions.

**Key Responsibilities**:

- Secure and manage competitive group fares with airlines for B2B clients.
- Serve as the primary contact for group fare inquiries and provide exceptional customer service.
- Monitor market trends and suggest pricing strategies to stay competitive.
- Coordinate group bookings, handle contracts, and ensure accurate invoicing.
- Resolve any issues related to bookings, cancellations, or changes.
- Collaborate with internal teams and report on booking trends and performance.

**Job Requirements**:

- **Experience**: Minimum 1 year of relevant experience.
- **Skills**: Proficient in MS Office, Google Sheets, and computer usage.
- **Languages**: Fluency in Hindi and English.
- **Age Limit**: Below 30 years.

**Rotational Shift Timing**: 8:30 am to 6 pm, 10am - 8 pm and 3:30 pm to 12:30 am

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Work Location: In person