Parent Support Advisor

13 hours ago


Madhapur Hyderabad Telangana, India Aspire Infra Full time

**Key Responsibilities**:

- **Parent Communication**: Serve as the primary point of contact for parent queries and concerns, providing accurate and timely information.
- **Issue Resolution**: Address complaints or issues raised by parents and escalate to relevant departments when needed.
- **Support Services**: Guide parents through processes such as admissions, fee payments, and academic updates.
- **Feedback Management**: Collect and document parent feedback to improve school services.
- **Record Keeping**: Maintain detailed records of parent interactions and ensure follow-up actions are completed.

**Qualifications**:

- **Education**: Bachelor’s degree in any relevant field.
- **Experience**: 1+ years in customer service or similar roles, preferably in an educational setting.
- **Skills**: Excellent communication and interpersonal skills, proficiency in MS Office, and ability to multitask efficiently.

Pay: ₹15,000.00 - ₹28,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Fixed shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person


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