Housekeeping Supervisor

**Job Title**:
Housekeeping Supervisor / Operation Head

**Reports to**:
International Centre Manager

**Job Summary**:
The Housekeeping Supervisor is responsible for overseeing and coordinating the daily activities of the housekeeping department at the International Centre. This role ensures that all rooms, public areas, and back-of-house spaces are maintained to the highest standards of cleanliness and sanitation. Key responsibilities include supervising staff, managing inventory, ensuring health and safety compliance, and delivering excellent customer service.

**Key Responsibilities**:
**1. Supervision of Housekeeping Staff**
- Oversee daily activities of housekeeping personnel, including room attendants, utility staff, and laundry personnel.
- Assign tasks and monitor performance to ensure high standards are met.
- Conduct daily inspections of guest rooms, public areas, and other spaces for cleanliness.
- Brief establishment staff daily after guest breakfast service, instructing on check-ins/check-outs and maintenance tasks.
- Ensure completion and quality of maintenance tasks and housekeeping activities.

**2. Training and Development**
- Train new employees on cleaning procedures, equipment usage, and company policies.
- Provide ongoing training to improve staff skills and efficiency.
- Conduct performance evaluations and offer constructive feedback.

**3. Quality Control**
- Maintain high standards of hygiene and presentation in all rooms and public areas.
- Address and resolve any cleanliness issues or complaints.
- Implement and monitor cleaning schedules and checklists to ensure consistency.

**4. Inventory and Supplies Management**
- Manage inventory levels of cleaning supplies, linens, and other materials.
- Order supplies as needed and ensure efficient usage.
- Maintain accurate records of stock, including daily updates to stock registers.
- Oversee laundry operations, ensuring clean linens are counted, distributed, and soiled linens are properly managed.

**5. Health and Safety Compliance**
- Ensure compliance with health and safety regulations in all housekeeping activities.
- Promote a safe working environment, including proper use of equipment and chemicals.
- Promptly address and report any maintenance issues or hazards.

**6. Team Leadership**
- Lead by example, fostering a positive and productive work environment.
- Motivate and encourage staff to maintain high standards of cleanliness and customer satisfaction.
- Resolve conflicts and manage staff schedules effectively.

**7. Customer Service**
- Interact with guests to address their needs and resolve any housekeeping-related concerns.
- Ensure guest requests are handled promptly and professionally.

**8. Dining Services**
- Supervise breakfast service in the dining hall, ensuring proper arrangement, quality, and quantity of the buffet.
- Report any issues with the dining service to the manager.

**9. Administrative Duties**
- Maintain accurate records of cleaning activities, staff attendance, and inventory.
- Assist with budget planning and cost control for the housekeeping department.
- Prepare and submit reports on housekeeping performance to management.
- Check the Logbook for messages, instructions, complaints, or pending tasks.

**10. Additional Duties**
- Conduct regular inspections from the terrace to the ground floor.
- Arrange extra cleaning tasks, such as wall, ceiling, and equipment cleaning.
- Order monthly groceries and supplies as needed.
- Follow up on quotations and AMC (Annual Maintenance Contracts) as instructed by the manager.
- Prepare duty rosters for domestic staff and security, ensuring sufficient staffing.
- Maintain the inventory register for furniture, equipment, and fixed assets, reporting any items that need replacement.
- Supervise contractor work, including civil, painting, and carpentry jobs.
- Check pantry issue registers against daily sales records.
- Maintain the crockery ledger, reporting monthly breakages.
- Perform reception duties when required.
- Attend staff meetings and other programs as needed.
- Perform any other duties as assigned by the Manager or General Secretary.

**Qualifications**:

- **Experience**: Previous experience in housekeeping or a similar role, with at least 1-3 years in a supervisory position.
- **Education**: High school diploma or equivalent; additional certifications in hospitality management or related fields are a plus.
- **Skills**:

- Strong leadership and interpersonal skills.
- Excellent organizational and time management abilities.
- Attention to detail and commitment to maintaining high standards.
- Proficiency in using housekeeping equipment and chemicals safely.
- Basic computer skills for managing records and schedules.

**Working Conditions**:

- May require working on weekends, holidays, and during peak business periods.
- Physically demanding role involving standing, bending, and lifting for extended periods.

**Benefits**:

- Provident Fund

Schedule:

- Da