Global Markets Operations

**Your Impact
**We promote continuous learning by way of cross training and business engagement across the stack of functions in EQ product class. Your role will involve active partnership with the sales, trading, credit, legal and other operations teams which will be key to effectively manage the risk and business / client expectations for the trades we support. In addition to the responsibilities assigned to you, you will be encouraged to contribute ideas towards enhancement and streamlining the activities. You will also manage the team and will be role model for the people you are managing hence leading by example will be crucial for success in the role.

**OUR IMPACT**

The Client Experience Operations team serves as a single point of contact for clients of the firm across the Global Markets business and all regions. The team oversees the strategy and execution of our front to back client experience, partnering with our clients and internal teams to deliver outstanding operational service. A new group within Client Experience Operations, the ‘Client Regulatory Outreach’ team has placed the client at the forefront of industry change, while working across divisions and regions to develop and execute a strategy for engaging with our clients while they navigate the increasingly complex landscape of regulatory change. We work closely with Technology, Legal, Credit Risk, Compliance, and Business Leadership.

**OPERATIONS**

Operations is a dynamic, multi-faceted division that partners with all parts of the firm to provide banking, securities, and asset management services to clients around the world. In addition, Operations provides essential risk management and controls to preserve and enhance the firm's assets and its reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow.

**RESPONSIBILITIES AND QUALIFICATIONS**

**HOW YOU WILL FULFILL YOUR POTENTIAL**
- Help the firm navigate through regulatory & business driven change by partnering with a
number of divisions including Global Markets, Legal, Compliance and Operations to develop
the most effective strategy to help clients navigate the demands of new regulations
- Face off to senior stakeholders across the firm and engage with external vendors as you
develop and drive each regulation’s outreach strategy
- Develop a comprehensive understanding of new regulations and articulate how they affect the industry in a way that resonates with our clients
- Leverage data analytics to gain insight into clients in order optimize our engagement strategies
- Contribute your ideas and propose new solutions while partnering with Technology to develop the infrastructure to effectively manage through future engagements
- Leverage your risk management mind-set to ensure that the processes implemented to engage with clients and solicit data are operationally robust
- Help grow the Client Regulatory Outreach team as it evolves as a broader service for the
division and the firm.

**Basic Qualifications**
- Bachelor’s degree with a minimum of 5 years of relevant experience
- Self-motivated and proactive team player, who takes ownership and accountability of projects, has strong organizational skills and the ability to effectively manage competing priorities under tight regulatory deadlines.
- Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail to help influence decisions and outcomes grounded in data.
- Strong communication skills with the ability to develop relationships and engage senior
stakeholders across divisions to communicate clearly and concisely at a time of considerable
change

**Preferred Qualifications**
- Previous experience in the Financial Services industry dealing with regulatory change and/or
client engagement
- Previous experience and/or coursework in data-driven analysis and strategic thinking
- Face off to senior stakeholders across the firm and engage with external vendors as you
develop and drive each regulation’s outreach strategy
- Leverage data analytics to gain insight into clients in order optimize our engagement strategies
- Contribute your ideas and propose new solutions while partnering with Technology to develop the infrastructure to effectively manage through future engagements
- Leverage your risk management mind-set to ensure that the processes implemented to engage with clients and solicit data are operationally robust

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

© The Goldman Sachs Group, Inc., 2021. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer