Transaction Banking Division-client Services

**TRANSACTION BANKING OPERATIONS**

Transaction Banking Operations is part of Transaction Banking within the Investment Banking Division, comprised of below primary functions:

- We enable Sales by providing clients a differentiated experience through their pre-sales and go-live journey, through onboarding, implementation and testing, go live and early stage support
- We provide best in class service to our clients post go live across all their business needs, including payments and transactions flows across our global payment rails
- We support the build and development of new Treasury Products, Services and Partnerships, alongside Product, Risk and Engineering teams, by handling all Operational process, procedure and control development

TxB Operations is a growing sub-division, with regional presence in Singapore, Bengaluru, London, New York, Dallas and Tokyo. All our offices work closely together as a single global team. As this business expands we will look to increase our global footprint accordingly.

**YOUR IMPACT**

We are seeking to recruit an individual to join our new Product Services team in TxB Operations. The Product Services team provides various central services to help drive the growth and scalability of operations to meet the business needs of TxB and its clients.
- Drive, lead and partner with functional owners to build and evolve our target operating model
- Accountable for cultivating the data driven decision making culture for the organization such as using data to identify inefficiencies and risk that drive critical investment decision
- Provide thought leadership and centrally manage the staffing requirement model and other strategic planning
- Identity data requirements and partner with engineering to stand up real time (or close to real time) KPI and KRI framework and reporting
- Represent and advocate needs of TxB Operations throughout the SDLC cycle for major TxB product roll out and geo-expansion to ensure best in class client experience via frictionless onboarding, implementation and servicing delivery
- Collaborate with engineering to deliver testing automation for key product offering such as Global Payment to increase efficiency and quality for each of the agile release cycle

**BASIC QUALIFICATIONS**
- Bachelor’s degree with 4+ years of professional and relevant experience in operations and operations management
- Experience in managing operations’ budget and financial planning
- Experience in project management and process re-engineering
- Experience in participating the software development life cycle in Agile methodology as BA or SME, including requirement documentation, business analysis, and testing
- Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail
- Well-developed organizational skills
- Ability to work across products, regions and functions, preferably in the financial service industry
- Attention to detail and ability to work with tight timeline under pressure and to provide practical solutions

**PREFERRED QUALIFICATION**
- 6-Sigma certified
- Strong analytical skills
- Experience of in transaction banking, client onboarding, client servicing and payment processing servicing
- Adapt to new changes and new challenges
- Strong written and verbal communication skills
- Demonstrate potential in ability to oversee processes and potential people

**ABOUT GOLDMAN SACHS**

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

© The Goldman Sachs Group, Inc., 2021. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer