Unix Production Support

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Business Administration
**Travel Percentage**:
0%
**Unix Application Support - Aundh, Pune : 2 to 4 Yrs : 24/7 Support**

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the team**

This position is responsible for the day-to-day, business-as-usual, support of the Production environments.

**What you will be doing**

Drives issue resolution by making critical decisions that may impact multiple clients’ processing.
- Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.
- Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.
- Maintains peak performance at full capacity for all systems.
- Recognizes abnormal processing conditions and makes appropriate response decisions.
- Follows escalation procedures when appropriate to resolve errors in a timely manner.
- Makes use of available documentation to resolve errors and identifies/implements documentation gaps.
- Recognizes and implements/automates process enhancements.
- Responds in a timely manner to questions and requests from incoming calls and incident tickets.
- Proactively maintains contact with clients and serves as client advocate to internal organizations.
- Works on internal and external projects of various sizes, complexity.
- Contributes to existing and develops new solution approaches to the IT environment.

**What you Bring**
- Unix command-line tools and Shell scripting for analysing data in flat files
- Scripting language experience to be able to write any programs required to monitor process activity
- MS SQL Server experience to analyse data
- Excellent communication skills to interact with the product managers and understanding their requests
- Flexibility to work during the night in India to support US day-time hours
- 24X7 support (Weekly Shift Rotation)

Mandatory Skills : Unix/Linux Application Support, Shell Scripting, MS SQL Server.

**What we offer you**
- An exciting opportunity be a part of World’s Leading FinTech Product MNC
- To be a part of vibrant team and to build up a career on core banking/payments domain
- Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities - FIS is your final career step

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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