Tellecaller

2 days ago

Kochi Kerala, India BK SQUARE INTERNATIONAL CONSULTANT Full time

A medical insurance tele caller, also known as a tele sales or customer service representative, is responsible for communicating with potential and existing clients over the phone to promote, sell, or service health insurance policies. This role is a vital link between the insurance company and its customers.
- Here is a comprehensive job description for a medical insurance tele caller.
- Outbound & Inbound Calls: Make outbound calls to potential clients to introduce medical insurance products and services. Also, handle inbound calls from prospective or existing customers with inquiries.
- Product Promotion & Sales: Provide detailed information about various health insurance policies, including coverage, benefits, premiums, and terms and conditions. Persuade and guide clients to select the most suitable plan based on their needs, with the goal of meeting or exceeding sales targets.
- Customer Service: Address customer questions, concerns, and complaints in a professional and empathetic manner. Resolve issues promptly or escalate them to the appropriate department for further investigation.
- Documentation & Record-Keeping: Maintain accurate and detailed records of all customer interactions, calls, and sales activities in the Customer Relationship Management (CRM) system.
- Follow-Up: Follow up with potential clients to close sales, and with existing customers for policy renewals or to provide after-sales support.
- Product Knowledge: Stay updated on all company products, policy changes, and industry regulations to provide accurate and effective information.

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

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