Product Trainer

1 week ago

Mumbai, India Zycus Full time

This is a key client facing role that calls for identification and implementation of Organziational Change Management
**(OCM) **projects for global clients. The Client
**Change Consultant / Trainer **also manages the training operations and will be looked at to stay abreast of practices that continually support user learning requirements & trends.

**Roles & Responsibilities**:

- Create and lead Change Management projects for clients - end to end
- Manage change activities for, and train clients (Virtual and Onsite) as and when required to step in. This could entail international travel (as per requirement).
- Identify continuous improvement programs for the team, execute and track them for successful completion
- Intervene to conduct Root Cause Analysis & implement Corrective and Preventive actions for any client dissatisfaction, process deviation, or delivery misses
- Stay continually certified on procurement industry practices and Zycus Product suite
- Mentor team to enhance their domain/industry/functional knowledge and delivery
- Audit team and training material for quality of delivery and process, provide feedback, and report along with action plans
- Conduct daily scrums and one on one's to discuss status updates, action plans, and red flags
- Manage mapping and scheduling of the team (including all internal processes for the activity)
- Be available and open to work in Flexible working hours including night shifts
- Track and present Team's MBOs to Sr. Management, highlight trends and deviations along with Analysis and next steps.

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.

Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.

Start your #CognitiveProcurement journey with us, as you are #MeantforMore

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