Telecaller
3 days ago
**Job Title**: Telecaller
**Location**: Muvattupuzha
**Company**: 11X
**Experience**: Minimum 1 year in telecalling
**Salary**: INR 10,000 per month
**Overview**: As a Telecaller at 11X, you will play a crucial role in our communication and customer engagement efforts. Your primary responsibility will be to make outbound calls to potential customers, promote our products/services, and assist in generating leads. We are seeking a motivated and experienced individual who excels in communication, is customer-oriented, and can contribute to the growth of our business.
**Responsibilities**:
**Outbound Calls**: Make proactive outbound calls to potential customers from provided leads or databases.
**Product/Service Promotion**: Effectively communicate and promote the company's products or services to prospective clients.
**Customer Follow-up**: Follow up on inquiries and leads generated through marketing efforts to convert them into sales opportunities.
**Maintain Database**: Update and maintain accurate records of all interactions in the company's database.
**Achieve Targets**: Work towards achieving individual and team targets set by the company.
**Customer Assistance**: Provide information about products/services, answer queries, and address customer concerns in a professional and courteous manner.
**Feedback Collection**: Collect feedback from customers and relay it to the appropriate departments for continuous improvement.
**Adherence to Policies**: Ensure compliance with company policies, procedures, and ethical standards.
**Requirements**:
**Experience**: Minimum 1 year of experience in telecalling or a similar role.
**Communication Skills**: Excellent verbal communication skills in English and Malayalam.
**Customer Focus**: Strong customer-centric approach with the ability to build rapport quickly.
**Target Oriented**: Proven track record of meeting or exceeding targets.
**Computer Proficiency**: Basic computer skills and familiarity with CRM software.
**Team Player**: Ability to collaborate with team members and other departments.
**Adaptability**: Flexibility to adapt to changing priorities and business needs.
**Salary**: ₹10,000.00 - ₹12,000.00 per month
Schedule:
- Monday to Friday
- Morning shift
Supplemental pay types:
- Commission pay
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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