IT Service Professional

2 weeks ago

Pune, India Siemens Full time

**Are you looking at developing future leaders? Come join us at Siemens.**

This role is within the IT Global Hub organization, Integration Management Chapter, and directly within the Organization Integration (OI) Service. Working alongside the OI service lead, this position has end-to-end responsibility for the service which is responsible for developing and implementing IT excellence initiatives in the areas of organization development, people excellence, communications, employee engagement, and continuous improvement.

**Change the future with us**
- Manage IT Services end-to-end throughout the entire lifecycle ensuring that the IT Service is fit for purpose, delivered at its best and retains customer satisfaction. End-to-end management of the lifecycle of an IT Service includes.
- Design the IT service and define technical IT service requirements.
- Hold full technical and commercial responsibility (incl. planning) for his service.
- Defining and managing service level agreements with customers.
- Managing external service providers.
- Incident Management, problem Management, Continuous improvement etc.
- Following ITIL principles in the service.
- Maintaining and Reviewing metrics for the service.
- Monitor progress of IT Service design and overall status of IT Service.
- Ensure that IT Service is delivering the agreed capacity and performance targets in a cost effective and timely manner.
- Ensure that IT Service meets the current and future availability needs of the business in a cost-effective and timely manner.
- Support projects impacting his Service and ensure service operation after project handover.
- Align service roadmap with IT Strategy.
- Create insights using service data to pursue improvement and innovation.
- Drive customer and user satisfaction (CSAT/USAT)
- Regularly report on service quality and satisfaction.
- Create an inspiring team environment with an open communication culture.
- Set clear team goals.
- Discover training needs and provide coaching.
- Actively checking free and utilized capacity of resources.
- Manage day-to-day operations & its challenges.
- Regular alignments with all relevant stakeholders.
- Ensure peak delivery (performance KPIs, continuous quality improvement, stakeholders’ relationship)
- Contributing towards planning and execution of various organizational tasks & initiatives.

**We** don’t need superheroes, just super minds.**
- BE/BTech/Equivalent degree.
- Independent service delivery experience of at least 5 years.
- Certifications like ITIL.
- Contributed in making and implementing service strategies & governance model.
- Business & other stakeholder relationship management in IT area.
- Good verbal and written English.

**We’ve got quite a lot to offer. How about you?**

**Organization**: Information Technology

**Company**: Siemens Technology and Services Private Limited

**Experience Level**: Experienced Professional

**Full / Part time**: Full-time

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