Customer Support Executive

1 week ago

New Delhi, India JAC Malaysia Full time

**Overview**

Our client company is a global multi-asset broker with the mission to reshape the online trading industry. They are now within the top 5 globally recognized fintech companies. They aim to maximize client's potential when trading the markets by offering better-than-market conditions on currencies, crypto, stocks, indices, metals and commodities.

**Primary Job Purpose**:
Responsible for providing support and issue resolution by ensuring excellent service was provided across all types of communications with existing clients in each region.

You will be answering clients about all technical support questions, processing requests and maintaining a good company image.

**Responsibilities**:

- To escalate the issue to the appropriate specialist when needed via SalesForce or Jira
- To update clients on their request status accordingly
- To constantly verify documents submitted by clients within specific regions on an hourly basis
- To prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy
- To understand the Company's business functions & roles by attending company seminars and meeting the required assessment target
- To achieve quarterly KPI targets set by CS Manager
- To perform other ad hoc tasks assigned by the manager

**Job Requirements**:

- Good communication skills in English & native language (Hindi)
- Strong client-facing and communication skills
- Troubleshooting and multi-tasking skills
- Customer service orientation
- Bachelor Degree in Business Administration or related field
- Self-motivated and highly reliable
- Must be willing to relocate to Malaysia

**Benefits**:

- Outstanding conditions for professional growth and development, work in a very fast-paced and challenging environment
- Medical insurance coverage for employees
- Company’s contribution to training & development
- Attractive benefits and flexible working conditions
- Corporate employee share scheme for all the employees

**Salary**: ₹68,000.00 - ₹72,000.00 per month

**Benefits**:

- Food allowance

Schedule:

- Rotational shift

Supplemental Pay:

- Shift allowance

Application Question(s):

- Are you willing to relocate to Malaysia?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Support: 3 years (preferred)

  • Customer Support Executive

    2 days ago

    New Delhi, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key Responsibilities Handle inbound and outbound...

  • Customer Support Executive

    3 hours ago

    New Delhi, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key Responsibilities- Handle inbound and outbound...

  • Customer Support Executive

    1 week ago

    New Delhi, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key Responsibilities- Handle inbound and outbound...

  • Customer Support Executive

    4 days ago

    New Delhi, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key Responsibilities Handle inbound and outbound...

  • Customer Support Executive

    2 weeks ago

    Delhi, India Intelenet global support Full time

    *" PART TIME WORK FROM HOME JOB"* Company Name : *INTELENET GLOBAL SUPPORT* Company Location : *West Bengal, Kolkata, BT road* Designation : *Customer support executive (CSE)* Gadget required : *Mobile/Laptop/PC* Working hours : *3-4 hrs in a day ( flexible Timings)* *Working days: *Monday to Friday* *Saturday and Sunday holiday* Salary : *15000/-*+...

  • Customer Support Executive

    2 days ago

    New Delhi, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTIONShould knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level.DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Customer Support Executive

    1 day ago

    New Delhi, India Indira Gandhi Institute of Aeronautics Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...

  • Customer Support Executive

    3 days ago

    New Delhi, India Saaol Heart Center Full time

    **Customer Support Executive** We are looking for a **Customer Support Executive** to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients. The customer office executive will answer and direct...

  • Customer/Technical Support Executive-International

    3 weeks ago

    Delhi, India TRDFIN Support Services Pvt Ltd Full time

    We are looking for a talented Customer/Technical Support Executive with a professional and approachable demeanor for an international process. The ideal candidate should be self-motivated and passionate about customer support.Job Responsibility:Handle international customer calls efficiently and professionally.Understand customer needs and provide...

  • Customer Support Executive

    5 hours ago

    New Delhi, India SingleDebt Full time

    We Are Hiring - Customer Support Executive (Telecaller)!Position: Customer Support Executive (Paralegal Team)Salary: ₹2.4 LPA - ₹3.0 LPAShift: Pure Day Shift (9 AM - 6:30 PM)Work Schedule: 6 days/week (1 Saturday off/month)Company DescriptionSingle Debt is India’s first and only Debt Management Company, leading the #DebtFreeIndia mission with over 40...