Travel Sales Executive

2 weeks ago

Noida Sector Noida Uttar Pradesh, India NCARE Travels Full time

Must have excellent command over English Language
- Dedicated to High Quality experience for customers
- Ability to identify stated and unstated customer needs
- Being a travel consultant and help customers with their booking needs
- Manage financial transactions and processing payments
- Providing recommendations to customers
- Responding to customers inquiries
- Knowledge of customer and market requirements
- Advertise current offers to customers
- Alert management of potential security issues or client complaints
- Resolve customer complaints and issues
- Consultative assistance to customer
- Adhere to timelines schedules
- Minimum 12 months of Sales Experience (USA/UK/German Market)

**Additional Information**
- Agent should be willing to work in a 24x7 environment including weekend working (Predominantly Night Shifts)

**Key Responsibilities**
- **Sales**:

- **Customer Engagement**: Act as the first point of contact for potential clients, providing expert advice on travel destinations, itineraries, and packages.
- **Sales Targets**: Achieve or exceed monthly and quarterly sales targets, contributing to the company's revenue growth.
- **Itinerary Planning**: Design and coordinate detailed travel itineraries, ensuring all bookings and arrangements meet the client's requirements and expectations.
- **Supplier Coordination**: Liaise with hotels, airlines, tour operators, and other service providers to secure the best rates and availability for clients.
- **Booking Management**: Handle all aspects of the booking process, including reservations, confirmations, and amendments.
- **Problem Resolution**: Address and resolve any issues or concerns that arise during the booking process or while clients are traveling.
- **Documentation**: Ensure all necessary travel documents (e.g., visas, tickets, vouchers) are accurately prepared and provided to clients in a timely manner.
- **Qualifications**:

- Bachelor's degree in Travel and Tourism, Hospitality, Business, or a related field is preferred.
- Minimum of 1 years in travel sales and/or operations, with a proven track record of meeting sales targets.
- **Shift**: Rotational Shifts (5 days working with 2 rotational offs)

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹65,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift
- Weekend availability

Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Inbound voice: 1 year (required)
- US Market: 1 year (preferred)
- UK Market: 1 year (preferred)
- International voice process: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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