Post Term

3 days ago

Ahmedabad, India UpMan Placements Full time

Job Location
- Ahmedabad, India
- Experience (in Years)
- 10 - 18
- Job Type
- Full Time

**Job Description**:
As a Director you will
- Understand customer contact preferences across channels, connect timings and content to develop dialler strategies and omnichannel customer acceptance journeys across calling, whatsapp, LK App, portal etc.
- Champion customer needs across the organization to ensure cohesive, seamless execution across acceptance and fulfilment, driving conversion rates and championing digitization of KYC, loan agreement and signing processes
- Establish process excellence through extreme digitization and process transformation, driving process efficiency through structured problem solving in partnership with analytics teams
- Work closely with product management and UX to establish key product requirements based on customer and market feedback and ensure end-to-end customer experiences are compelling, intuitive, and highly personalized
- Partner with Finance, Analytics and Data Science to define and measure success and forecast business impact

**What we are looking for**
- Domain knowledge - An individual who has led post terms team in past, has experience with a fair understanding of compliance and regulatory framework
- A digital mindset - Extreme digitization of processes, gamification of offers, bot-based negotiations should be how you challenge the status quo
- Data & Analytics driven - Knowing metrics which drive the business, knowing your numbers and problem solving organization wide challenges are what drive you
- Customer Obsession - Given this role leads multiple customer touchpoints, an obsessive mindset towards improved customer experience and digital journeys is critical for success
- Structured Thought Process - The ability to see the big picture, break down the problem is smaller solvable components, RCAs and bringing it together to an optimal solution is a fundamental skill requirement

**About Company****:
Upman Placements is a firm of Researcher & Recruitment Specialists. The company started life in 2002 in India as a recruitment specialist firm. The company has built a stellar reputation for high ethical standards, a specialized focus and unparalleled service. Emerged As one of the only truly global specialized staffing firms focusing exclusively in professional positions for our clients spread across more than 20 countries with a sizable presence across industry levels. With footprints in competitive markets of India, Europe, United Kingdom, Middle East, Singapore, Malaysia, Philippines, Indonesia, Brunei and East & Central African countries.

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