Sps Associate, Sps

Summary of Responsibilities
a) Demonstrates effective, clear and professional written and oral communication in English and conversational proficiency in Hindi
b) Language. Fluency in English and Hindi is a must
e) Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
f) Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
g) Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
h) Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
i) Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
j) Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.
Language - English and Hindi. Good Hindi conversational skill is mandatory

Job summary

**Overview**: Seller Support at AMAZON

**Position Description**: Seller Support Associate
(LOCATION) - 100% Work from home arrangement in Bangalore City

Education, Experience and Skills

**a) Education**: 3rd level qualification - Graduation

**b) Language**: English proficiency and willing to work in a 24/7 environment
c) 6 + months experience within a customer service /contact Centre environment would be an advantage
d) Demonstrated desire to expand skills into new areas.
e) Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
f) Business acumen in areas of e-commerce and retail is advantageous
g) Process improvement awareness and experience
h) Enthusiasm and strong self-motivation.
i) Strong prioritization and time management skills, with a high degree of flexibility.
j) Ability to embrace constant change with flexibility and good grace.
k) Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
l) Demonstrates effective communication, composure, and professional attitude
m) Exemplary performance record, particularly with regard to quality & productivity
n) Language Proficiency
Language Speaking Listening Reading Writing
English Proficient Proficient Proficient Proficient

Elementary Level-Ability to L/S/R/W simple phrases or sentences, have some difficulty understanding native speakers, elementary reading and writing skills.
Intermediate - An intermediate level to handle a variety of uncomplicated, basic, and communicative tasks and social situations
Proficient - means a well-advanced skill level. In terms of language, the “proficient” label can refer to someone who is very skilled in the use of a language but who uses the language less easily and at a less-advanced level than a native or fluent speaker. Generally, a person who is proficient in the following areas: - Read: the ability to read and understand texts written in the language - Write: the ability to formulate written texts in the language - Comprehend: the ability to follow and understand speech in the language - Speak: the ability to produce speech in the language and be understood by its speakers