Discovery and Service Mapping Admin

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients - which means some of the biggest in the world.

There’s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.

One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

**Who You Are**

**You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.**:
**Required Technical and Professional Expertise**:

- **Minimum 6 years of experience as CMDB, ServiceNow Administration.**:

- **Understanding of ITIL Framework - Especially Configuration Management and Change Management processes.**:

- **Data Management & Integrity Ensuring accuracy, consistency, and completeness of CI (Configuration Item) data.**:

- **CMDB Administration Experience with CI attributes, classes, and lifecycle management.**:

- **Discovery & Reconciliation Knowledge of ServiceNow Discovery, MID Servers, and Integration Hub for auto-populating CMDB.**:

- **Asset & Inventory Management Handling software, hardware, and cloud assets in CMDB.**:

- **ServiceNow CMDB Module Proficiency in configuring and maintaining CI classes, attributes, and relationships.**:

- **ServiceNow Discovery & Integrations - Understanding how Discovery works to populate CMDB and integrate with external tools (e.g., SCCM, AWS, Azure).**:
**Preferred Technical and Professional Experience**:

- **Service Mapping Ability to create business service maps to visualize dependencies.**:

- **Workflow & Automation**Experience**with Flow Designer, Business Rules, and Scheduled Jobs.**:

- **Scripting Basic to advanced knowledge of JavaScript (Glide API, Script Includes, UI Policies, etc.**:

- **Reporting & Dashboards Creating reports and dashboards in ServiceNow for CMDB compliance and tracking.**:
**Being You**

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

**What You Can Expect**

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choi