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Tele Caller Executive

3 weeks ago

Kalighat Kolkata West Bengal, India GBOOKS INFOTECH PRIVATE LIMITED Full time

**Job Description: Tale Caller Support Role**

**Position**: Support Executive - Tale Caller
**Experience Required**: 1Year
**Languages Required**: Hindi, English, Bengali
**Location**: Kolkata
**Employment Type**: Full-Time

**About the Company**:GBOOKS INFOTECH PRIVATE LIMITED is a W.B.based healthcare software solution development and research company. With all of the experience we've accumulated over the years, we've created some amazing software solutions that meet a variety of needs.

**Job Overview**:
**Key Responsibilities**:

- Handle inbound and outbound calls professionally, addressing customer inquiries and resolving issues.
- Communicate fluently and effectively in Hindi, English, and Bengali.
- Maintain accurate records of customer interactions in the CRM system.
- Follow up with customers to ensure their concerns are addressed and resolved promptly.
- Collaborate with internal teams to escalate and resolve complex issues.
- Meet or exceed performance metrics, including customer satisfaction and response time.
- Adhere to company policies and procedures while handling sensitive customer information.

**Requirements**:

- Minimum 1 year of experience in a similar support or tale-caller role.
- Proficiency in Hindi, English, and Bengali (spoken and written).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer skills, including familiarity with CRM software.
- Ability to multitask and work effectively in a fast-paced environment.

**Preferred Qualifications**:

- Previous experience in a customer service or call center role is a plus.
- Knowledge of guiding customer with the help of ANYDESK or ULTRAVIEWER

**What We Offer**:

- Competitive salary and performance-based incentives.
- Opportunities for professional growth and development.
- A supportive and inclusive work environment.
- Employee benefits, including.

Pay: ₹5,000.00 - ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Secondary(10th Pass) (preferred)

**Experience**:

- Technical support: 1 year (required)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

Expected Start Date: 03/02/2025