Invigilator/test Center Administrator

1 week ago

Pune Maharashtra, India Pearson Full time

Summary: The Invigilator/Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes. Open to work in flexible hours between Monday to Sunday (weekend working).

CORE COMPETENCIES
- Detail Oriented
- Communication Skills
- Problem Solving
- Organizing Skills
- Customer Focus
- Ethics and Value

SCOPE AND IMPACT OF JOB

REQUIRED KNOWLEDGE AND EXPERIENCE Education and Experience:

- 0-6 years customer service experience required
- Exposure in a testing environment strongly preferred

Knowledge and Abilities:

- Customer service skills required
- Strong written and oral communication skills
- Ability to communication both technical and functional
- Ability to work independently
- Effective time management skills
- Ability to handle a reasonable amount of stress
- Strong attention to detail
- Problem solving skills
- Alertness and courage
- Ethics and trust
- Knowledge in operating a computer, fax, and other office equipment

Other (license/certification):

- Annual Pearson Professional Centers certification for Test Administrator required
- Must pass re-certification annually

PRIMARY RESPONSIBILITIES
- Operational Administration
- Assure equipment is operational and test stations are free of extraneous materials
- Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically
- Communicate and work with VSS technical support to investigate and fix technical issues
- Test Center cleaning if applicable
- Customer Service
- Explain the test process briefly
- Escort examinee to assigned test station
- Help the examinee begin the tutorial/test
- Answer any questions before the timed portion of the test begins
- Monitor examinees
- Quality Assurance and Continuous Improvement
- Ensure the adherence to the Pearson Professional Center quality and security measures
- Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared

WORK ENVIRONMENT AND CONDITIONS

Physical requirements:

- Be comfortable to work in a quiet testing environment
- Be flexible in work hour

**Who we are**:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

**Job**: Contingent Worker

**Job Family**: CONTINGENT WORKER

**Organization**: Assessment & Qualifications

**Schedule**: PART\_TIME

**Workplace Type**:
**Req ID**: 21282

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