Customer Experience Executive

20 hours ago


Noida, India Oxygen Magnesium Private Limited Full time

**Role Details**:
**Title: Customer Relationship Specialist**

*
Department: Customer Experience
*
*
Division: E-commerce
*
*
Location: Noida, NCR

Working Mode: Work From Office
*
*
General Description: *
*

This role requires strong knowledge of understanding as well as handling customer queries & providing resolution towards building an engageable customer journey.
*
*
Job Responsibilities:

- Understand customer queries & expectations & providing real time solutions
- Ensure customer satisfaction and reduce escalation by providing real-time solutions to customer queries.
- Handling customer queries through various different platforms, such as: Phone, E-mail, Chat, WhatsApp, Social Media.
- Outbound calling as per the requirements of the work.
- Working closely with different teams, like Operations, Marketing, Product, Growth & other important teams.

Qualifications / Skills:

- Minimum 2-3 years of proven customer service experience (voice, non-voice, social media)
- Excellent communication skills both written and verbal.
- Coming from a strong B2C customer handling background with an ability to create a better customer journey.
- Ability to think of long-term solutions and not short term fixes.
- Ability to multitask, work under pressure and meet deadlines

*

**Salary**: ₹16,471.00 - ₹17,486.00 per month

Schedule:

- Morning shift

Supplemental pay types:

- Performance bonus



  • Greater Noida, India Customer Care Executive Full time

    Responding to customer inquiries and resolving their concerns promptly and efficiently. - Providing accurate and detailed information about products, services, and company policies. - Handling and resolving customer complaints and escalating issues when necessary. - Assisting customers in placing orders, tracking shipments, and processing returns or...

  • PPC Executive

    4 days ago


    Noida, India Customer Service Executive Full time

    **_URGENTLY HIRING EXPERIENCED CANDIDATES FOR USA SHIFT FOR TECH SALES_** **_**_ - *_* **_TIMING- 6 PM. TO 2AM_** Communication skills - FLUENT ENGLISH INTERESTED CANDIDATES CONTACT ASAP **Job Types**: Full-time, Fresher **Salary**: ₹40,000.00 - ₹80,000.00 per month **Benefits**: - Food allowance - Internet reimbursement Schedule: - Night...


  • Noida, India Customer Care Executive Full time

    We have an opportunity for Voice or non voice process. **Responsibilities**: - Have to handle customer queries over the call. - Handling inbound calls & outbound calls - Understand customer need - Have to provide best resolutions to the customer. **Requirements**: - Good Communication skills required. - age limit 18 to 29 years **Job Types**: Full-time,...

  • International Bpo

    7 days ago


    Noida, India Customer Service Executive Full time

    **Night shift** **Salary**: ₹25,000.00 - ₹40,000.00 per month **Benefits**: - Internet reimbursement Schedule: - Night shift Supplemental Pay: - Performance bonus **Experience**: - Technical Sales: 1 year (required)


  • Noida Sector 62, Noida, Uttar Pradesh, India Insight Customer Call Solutions LTD Full time

    We are hiring for more than 30 Customer care executive. Qualification: - 12th passed or above. Language: - Hindi & English. For more information: **Job Types**: Full-time, Fresher Pay: Up to ₹20,000.00 per month **Benefits**: - Flexible schedule - Leave encashment - Provident Fund Schedule: - Day shift - Evening shift - Morning shift - Night...


  • Noida, India Adventus.io Full time

    **The Adventus Story** The Adventus.io story started in 2018 when our founders connected over a shared frustration with how broken the international student recruitment market was. They identified a fundamental problem in the international study market: There is no efficient, reliable way for institutions, recruiters, and students to find and transact with...


  • Noida, India Insight Customer Call Solutions LTD Full time

    Roles and Responsibilities 1.Answering calls and resolving queries about product or company. 2. Noticing significant subtleties of every discussion. 3. Conveying verbal acknowledgments of offers to our Sales group for closing. 4. Advises present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment,...


  • Noida, India Insight Customer Call Solutions LTD Full time

    Roles and Responsibilities 1.Answering calls and resolving queries about product or company. 2. Noticing significant subtleties of every discussion. 3. Conveying verbal acknowledgments of offers to our Sales group for closing. 4. Advises present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment,...


  • Noida, India Tata 1mg Full time

    **Job Description Designation:Executive Role: Customer Experience - Voice Department: Customer Experience Location: Noida About Tata 1mg Tata 1mg is a trusted health partner for end consumers and large institutions. Our Mission is to make healthcare understandable, accessible, and affordable for all Indians. Over the past three years, we-ve worked to...


  • Noida, Uttar Pradesh, India Redcliffe Labs Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Position Title:Manager – Customer ExperienceLocation:NoidaExperience Required:5+ yrsAbout Us:Redcliffe Labs is India's fastest growing omnichannel Pan India diagnostics service provider having its services in 220+ cities through a network of 80+ owned advanced labs and 2000+ Collection Centres powered by home sample collection across India. We are on a...