Customer Experience Executive

5 days ago


Noida, India Oxygen Magnesium Private Limited Full time

**Role Details**:
**Title: Customer Relationship Specialist**

*
Department: Customer Experience
*
*
Division: E-commerce
*
*
Location: Noida, NCR

Working Mode: Work From Office
*
*
General Description: *
*

This role requires strong knowledge of understanding as well as handling customer queries & providing resolution towards building an engageable customer journey.
*
*
Job Responsibilities:

- Understand customer queries & expectations & providing real time solutions
- Ensure customer satisfaction and reduce escalation by providing real-time solutions to customer queries.
- Handling customer queries through various different platforms, such as: Phone, E-mail, Chat, WhatsApp, Social Media.
- Outbound calling as per the requirements of the work.
- Working closely with different teams, like Operations, Marketing, Product, Growth & other important teams.

Qualifications / Skills:

- Minimum 2-3 years of proven customer service experience (voice, non-voice, social media)
- Excellent communication skills both written and verbal.
- Coming from a strong B2C customer handling background with an ability to create a better customer journey.
- Ability to think of long-term solutions and not short term fixes.
- Ability to multitask, work under pressure and meet deadlines

*

**Salary**: ₹16,471.00 - ₹17,486.00 per month

Schedule:

- Morning shift

Supplemental pay types:

- Performance bonus



  • Greater Noida, India Customer Care Executive Full time

    Responding to customer inquiries and resolving their concerns promptly and efficiently. - Providing accurate and detailed information about products, services, and company policies. - Handling and resolving customer complaints and escalating issues when necessary. - Assisting customers in placing orders, tracking shipments, and processing returns or...


  • Noida, India Customer Care Executive Full time

    We have an opportunity for Voice or non voice process. **Responsibilities**: - Have to handle customer queries over the call. - Handling inbound calls & outbound calls - Understand customer need - Have to provide best resolutions to the customer. **Requirements**: - Good Communication skills required. - age limit 18 to 29 years **Job Types**: Full-time,...

  • International Bpo

    2 weeks ago


    Noida, India Customer Service Executive Full time

    **Night shift** **Salary**: ₹25,000.00 - ₹40,000.00 per month **Benefits**: - Internet reimbursement Schedule: - Night shift Supplemental Pay: - Performance bonus **Experience**: - Technical Sales: 1 year (required)


  • Noida Sector 62, Noida, Uttar Pradesh, India Insight Customer Call Solutions LTD Full time

    We are hiring for more than 30 Customer care executive. Qualification: - 12th passed or above. Language: - Hindi & English. For more information: **Job Types**: Full-time, Fresher Pay: Up to ₹20,000.00 per month **Benefits**: - Flexible schedule - Leave encashment - Provident Fund Schedule: - Day shift - Evening shift - Morning shift - Night...


  • Noida, India dash and dot Full time

    dash and dot Job role - CRM & Digital Executive Responses- Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls and WhatsApp). Prompt communication- Building sustainable relationships and trust with customers through open and interactive communication. Planning & strategizing- Coming up with ideas...


  • Noida, India Insight Customer Call Solutions LTD Full time

    Roles and Responsibilities 1.Answering calls and resolving queries about product or company. 2. Noticing significant subtleties of every discussion. 3. Conveying verbal acknowledgments of offers to our Sales group for closing. 4. Advises present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment,...


  • Noida, India Tata 1mg Full time

    **Job Description Designation:Executive Role: Customer Experience - Voice Department: Customer Experience Location: Noida About Tata 1mg Tata 1mg is a trusted health partner for end consumers and large institutions. Our Mission is to make healthcare understandable, accessible, and affordable for all Indians. Over the past three years, we-ve worked to...


  • Noida, India SHREE CONSULTANTS Full time

    Job Description: BPO Executive Location: Noida/Gurugram Salary Range: 10,000 - 20,000 INR per month We are seeking a motivated and customer-oriented individual to join our team as a BPO Executive. As a BPO Executive, you will be responsible for providing excellent customer service and support to our clients. Your primary role will involve handling...


  • Greater Noida, Uttar Pradesh, India Experience Fab Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    Job Title: Business Development ExecutiveLocation: Greater Noida / Delhi NCRCompany: Experience FABIndustry: Event Management | Experiential Marketing | MICE | Brand ActivationsExperience Required: 2–5 years Event & ExhibitionEmployment Type: Full-timeAbout UsWe are "EXPERIENCE FAB" an event management firm based in Greater Noida, specializing in corporate...


  • Noida, Uttar Pradesh, India The Bakistry Full time

    Location: Noida (6 days/week) Experience Required: 1 - 3 years Compensation: INR 13,000 - INR 17,000/month (Based on experience) About Us: We are seeking a confident and customer-centric professional to manage customer queries, convert inquiries into orders, and Key Responsibilities: - Respond to inquiries via call, WhatsApp, and chat - Assist customers...