Plm - Tc - 062 - Teamcenter Support - 5 Years - Pune, Bangalore, Hyderabad

3 days ago

Bengaluru Karnataka, India MechiSpike Solutions Full time

**Title**: Teamcenter Support Engineer

**Experience**: 5+ Years

**Location**: Pune, Bangalore, Hyderabad

**Notice Period**: Immediate to 30 Days

Must have skills: Teamcenter, Support, Teamcenter modules, BMID, TCRA, troubleshooting, Configuration
**Key Responsibilities**:

- Proactively support customer key users (Operations Owners or Helpdesk) to optimize product usage based on customer-specific enhancements/BRD documentation.
- Domain Expertise: BMID and TCRA
- Recommend feature-function best practices to Solution Owners and help adopt new capabilities into production.
- Provide product expertise by answering “how-to” questions and preventing issues before escalation.
- Recreate and validate issues in the out-of-the-box environment.
- Deliver fast and efficient support case resolution with root cause analysis.
- Conduct new user onboarding into the Support Centre and establish a sustainable support model.
- Provide on-demand product assistance and troubleshooting guidance through shared screen sessions.
- Ensure customers utilize the full potential of features and functions.
- Assist in fix validation and provide product recommendations.
- Proactively notify customers of upcoming releases or updates that may impact their operations

**About Mechispike**:
- We are competing with large Indian MNCs, as our customers are global and Fortune 500 companies across India, the USA and Germany.- While we deliver state-of-the-art projects to our customers, we are also building Extended PLM Frameworks and accelerators for better ROI for our customers.- We leave no stone unturned to accommodate the interests of our employees; our attrition rate speaks to this (while industry is at 20-40% attrition, we are seeing less than 5% attrition rate).

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