
Cs & Logistics
1 week ago
**Customer Service - Logistics**
**Job Description**:
- Accurate & timely assigning of cases in CRM.
- Checking all the Open, In progress & New cases in CRM. - working with team for resolution.
- Working closely on processing of Sales Invoicing for all customers as per SOP - Perfect Order fulfillment - Ontime (as per cut-off), in full
- Accurate & timely processing of Sales & service invoicing
- Resolving the cases as per India SLA.
- Accurate & timely processing of RSO / RMA (Credit Notes) (closure within 72 hours)
- Proactive communications to all stake holders for delayed deliveries, order processing etc.
- Any other activities as might be delegated to you
- Close working with stakeholders
- Follow up with stake holders on On hold / pending Internal / Pending hold cases.
- Closely working with the customers, sales team, warehouse team for smooth execution of orders, participating in Monthly review meetings
- Efficiently monitoring & improving deliveries by implementing SOP's in coordination with Logistics Manager, delivery team & Partners
- Any other activities as might be delegated to you
- Project Management
- Any other activities as might be delegated to you
- Reporting & Documentation
- Overseeing CRM activities as per SLA, Monthly MIS & Reporting for all KPIs / SLAs. Audit checks as per SOP thru CRM & Department KPIs for document filing etc.
- 100% compliant on internal and external reporting
- Supporting Audits
- Any other activities as might be delegated to you
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