Service Advisor- Showroom

2 days ago

Malappuram, India Mark Hero Full time

Divide the targets to every technician after finalizing the targets with the GM and ensure that the service team is aware of that.
- Coordinate with the service in charge and prepare a plan for achieving the service targets, if needed coordinate with the marketing activity of showroom to promote the sales & service
- Ensure that the activity planning is happening on the basis of HERO guidelines and the capacity of the service units.
- Ensure that the service units are running with enough manpower and other resources. Coordinate with the HR department and ensure that the resource gap is filled on time.
- Ensure that the employees in the service units are satisfied in working with Mark and groom the employees with the help of HR dept. & Operations Head.
- Coordinate with HERO in the case of reporting, meeting, Infrastructure etc and ensure that the service units are following the standards of HERO and Mark.
- Ensure that all level employees are doing work as per the guidelines and quality promise of HERO.
- Responsible for managing the spare parts division of the company through proper stock level management and sales support.
- Coordinate with tele caller in developing service leads, insurance leads and provide support in closing the same.
- Ensure that 100% customers are supported by service tele caller for regular service.
- Everyday ensure the customer satisfaction rate through analyzing the compliance status from CR department and take measures for resolving the issues.

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Speak with the employer**
+91 9496108951

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