Digital Administrator

Quest Global is an organization at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger and humility.

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible, possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers.

As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.

The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:
**Roles & Responsibilities**:

- This position is a part of the SUEZ Water Technologies and Solutions (WTS) business reporting directly to the Quality, Environmental, Health, Safety and Security (QEHSS) Digital leader. The QEHSS Digital Support Administrator will provide both ongoing & project-specific support across all EHS digital platforms, including but not limited to Gensuite, ISNet, Avetta, Comply works, Sharepoint and Google Workspace. The Digital Support Administrator will support work tasks ranging from data entry to system troubleshooting to training end users. In addition to having a hands-on approach in supporting these digital platforms this role will also support commercial teams by responding to customer requests for information such as Certificates of Insurance, training records, prequalification questionnaires, etc.

**Required Skills (Technical Competency)**:

- Resolve user issues in QEHSS digital systems
- Administer recurring system inputs (hours worked, approvals etc.)
- Organize, maintain & improve shared resources in Sharepoint and Google Workspace (distribution lists, document libraries, landing pages etc.)
- Provide ad-hoc or routine reports from digital systems as needed
- Administration of customer facing contractor management tools including ISNet, Avetta

**Desired Skills**:

- Strong written and spoken English
- Demonstrated oral and written communication skills
- Excellent communication & facilitation skills
- Ability to understand and resolve issues over the phone
- Organized with strong attention to detail
- Accustomed to meeting deadlines
- Friendly, service-oriented nature
- Experience working in customer service environment
- Experience answering/scheduling calls
- Ability to multi-task as well as adjust to changing business demands
- Strong Excel/data management skills
- Tableau or Data Analytics exposure
- Skills to work well in a fast-paced and challenging climate
- Ability to work in a global, decentralized environment
- Analytical and critical thinking skills
- Strong problem-solving skills, with a results-oriented mindset
- Willingness to grow and expand career

**Qualification / Requirements**
- Bachelor’s Degree from an accredited university or college
- 5+ years of experience in 1st line helpdesk support
- Demonstrated ability to take initiative and adapt to/drive change across a dynamic business environment

**Education Type**
- Associate Degree-Information Technology

**Job Type**
- Full Time-Regular

**Experience Level**
- Mid Level

**Total Years of Exp**
- 5 - 8