Process Coordinator

24 hours ago

Mumbai Maharashtra, India Roswalt Realty Full time

**Role Overview**

A **Process Coordinator** ensures that the designed (FMS) process runs seamlessly. She acts as the operational backbone—monitoring workflows, supporting users, catching issues early, and escalating appropriately to drive process integrity and continuous improvement.

**Core Responsibilities**

**1. Process Ownership & Oversight**
- Serve as the **daily guardian** of the FMS, ensuring all users follow documented procedures and scheduled activities correctly.
- Handle queries from process users—clarify steps, troubleshoot, and guide them through the correct procedures.

**2. Follow‑Ups & Coordination**
- Track progress of outstanding actions (tasks, work orders, approvals).
- Proactively follow up with stakeholders to ensure timely completion.
- Serve as the primary liaison when issues arise, coordinating with the SCT Head to resolve escalations immediately. Prompt reporting to management is crucial.

**3. Issue Detection & Escalation**
- Vigilantly audit process metrics (timeliness, completion, exceptions).
- Identify breakdowns in procedure or tool usage and **escalate without delay** to managers or SCT Head.

**4. Auditing & Quality Control**
- Perform regular and ad-hoc audits of process adherence and data accuracy.
- Maintain logs of issues and resolutions, and prepare concise reports for management action.

**5. Reporting & Communication**
- Update managers and stakeholders immediately about critical concerns.
- Document findings, best practices, training needs, and improvement recommendations.

**6. Training & Support**
- Guide and train FMS process users on procedural steps and tool usage.
- Create FAQs, quick-reference guides, or checklists to support efficient execution.

**7. Technical Proficiency**
- Knowledge of Excel & Google Sheets
- Comfortable managing process flows.
- Basic data analysis skills to surface trends, bottlenecks, and efficiency gains.

**Desired Traits & Behaviors**

**Trait**

**Why It Matters**

**Vigilant & Detail‑Oriented**

Ensures no issue or deviation goes unnoticed; audits are sharp and thorough.

**Proactive & Responsive**

Follows up without prompting; escalates immediately when needed.

**Strong Communicator**

Confidently liaises with SCT head, users, and managers; presents findings clearly.

**Analytical & Tech-Savvy**

Uses Excel/Sheets to surface insights; identifies patterns and root causes.

**Personable & Credible**

Capable of addressing stakeholder concerns; offers support.

**Smart & Confident**

Trusted voice; rapid learner; makes sound judgments under pressure.

**Key Deliverables**
- **Routine audits** of FMS usage, compliance, and SLA metrics.
- **Follow‑up logs** for overdue tasks, escalations, and resolutions.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Work Location: In person

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