System Admin
1 week ago
**System Admin - ITSM SNOW**:
- Req ID: 49438- Location: Bangalore, IN**_Location: _**Bangalore, India
Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension, and annuities; and reinsurance markets. Sapiens also services the workers’ compensation and financial and compliance markets.
**Exp. required:
- 3-7 Years**
Roles and Responsibilities:
- Support Sapiens Service Now (SNOW) ITSM
- Join SNOW ITSM Admin team
- Handle Customer meta data uploads
- Manage enhancements: Gather customer requirements, prepare design documents, implement Enhancements
- Manage defects handling, raised by end users and backend users: investigate, develop fixes, and deliver
- Support implementation of new modules
- Move change-sets from lower environments to production
- Participate in internal meetings with ITSM business owners - defects calls, new requirements
Skills and Requirements:
- (All experience requirements below at least 3 years of experience)- Previous experience and operation of Service Now ITSM - Must
- Java-script Scripting knowledge and experience (business rules, client scripts, UI actions, UI macro, script include)
- Must
- Meta data upload\migration experience (transform maps) - Must
- Rest API Integration scripting experience - Advantage
- Angular JS experience (Portal customization) - Advantage
- Report and Dashboard experience in SNOW
- Data Management experience in SNOW (mass data fixes, upload etc) -Must
- Fluent in English
- Self-Learning ability, independent
- Ability to understand technical concepts quickly
- Team player, proactive and customer-oriented approach
- Excellent organizational and time management skills
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