Customer Service Executive Gsc’s
1 week ago
Some careers shine brighter than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of **Assistant Manager Operations**
Our Wealth and Personal Banking (WPB) customers have many financial needs in their life. HSBC helps them to meet these needs and WPB Operations makes it all happen. We provide a customer-centric banking experience across our retail products with the aim to make every transaction as seamless and intuitive as possible.
areas of banking.
WPB Operations is the largest business service within Operations, employing more than 10,500 colleagues in 39 countries and territories. From cards and loan processing, account services and ATM operations to evaluating credit risks, deciding on mortgage approvals and delivering customer correspondence, the team provides a customer-centric experience across all areas of banking.
**Key responsibilities**:
- Review all the entries within intermediatory suspense accounts to ascertain Fraud/uneconomical losses for the month.
- Detailed Fraud MI with all fraud losses should be submitted to business for approvals.
- Accounting of all Fraud losses to Profit & Loss accounts
- Assist business on BRIO reports
- Monthly reporting - Submit Monthly Fraud trends for all countries across MENA for WPB & CMB
- Feedback & coaching: Ensure constructive feedback to processing staff on any error observed while reviewing the entries.
- Business support: Provides SME support on all Fraud related queries from FCTM team and business.
- MI reports - Responsible to maintain Year on Year fraud trends across all MENA countries.
- Regulatory reports
- Responsible for submitting monthly regulatory MIs.
- Work with GRU to ensure entries are reconciled and Master Aging tracker is reviewed on a daily basis.
Requirements
**Skills/Qualifications/Experience**
- Core cards knowledge (E)
- Training or coaching experience in an operations environment (E)
- Knowledge and experience of working in Chargebacks processes (E)
- Understanding on reconciliations (E)
- Excellent oral, written, and interpersonal communication skills. (E)
- Ability to adapt in a dynamic and fast-paced environment. (E)
- Graduation(E)
- Ability to speak and understand English fluently.
- Ability to write business letters and reports, prepare Mis on excels and analyse the same.
- Ability to grasp quickly.
- Ability to understand and interpret numeric data.
- Minimum, basic computer knowledge.
- Flexibility to work shifts.
- Good interpersonal/Communication skills
- Ability to multitask You’ll achieve more when you join HSBC.
**_Issued by HSBC Electronic Data Processing (India) Private LTD_
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