Call Center Executive

1 day ago

Pune, India MANIKS Full time

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.

**Job Types**: Full-time, Part-time, Fresher
Part-time hours: 28 per week

**Salary**: ₹11,300.00 - ₹28,400.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Yearly bonus

**Speak with the employer**
+91 9309058471

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