Customer Care Executive

2 weeks ago


Faridabad Haryana, India kayakalp Global Full time

Manage incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Job Types**: Full-time, Permanent

Pay: ₹11,000.00 - ₹23,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person



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