Non Voice International Bpo

1 week ago

Hyderabad, India Trigent Software Ltd Full time

Chat process | Technical support desk

Any Graduate

**Exp - **6 months to 3 years

**Work location**:Hyderabad

**Non-Voice Process**:
**Skill Set Required**:

- Customer centric attitude
- Typing speed >40 WPM
- Basic understanding of android and smartphones
- Familiar with North American and European culture.
- Working experience in Order Management and technical support chat process is preferred
- Basic understanding of customer service metrics like CSAT, Quality and AHT
- Determines requirements by working with customers
- Provide a delightful experience to the customers by resolving their issues
- Document all information according to standard operating procedures
- Handle customer complaints respectfully and professionally
- Recognize, document, and alert the management team for trends in customer contacts
- Follow up with customers wherever necessary

For more details call Sathish
+91-XXXXXXXXXX

Refer Your Friends

**Salary**: ₹25,000.00 - ₹40,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- BPO Customer Support: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91
+91-XXXXXXXXXX

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