Non Voice International Bpo

1 week ago


Hyderabad, India Trigent Software Ltd Full time

Chat process | Technical support desk Any Graduate **Exp - **6 months to 3 years **Work location**:Hyderabad **Non-Voice Process**: **Skill Set Required**: - Customer centric attitude - Typing speed >40 WPM - Basic understanding of android and smartphones - Familiar with North American and European culture. - Working experience in Order Management and technical support chat process is preferred - Basic understanding of customer service metrics like CSAT, Quality and AHT - Determines requirements by working with customers - Provide a delightful experience to the customers by resolving their issues - Document all information according to standard operating procedures - Handle customer complaints respectfully and professionally - Recognize, document, and alert the management team for trends in customer contacts - Follow up with customers wherever necessary For more details call Sathish +91-XXXXXXXXXX Refer Your Friends **Salary**: ₹25,000.00 - ₹40,000.00 per month Schedule: - Rotational shift Ability to commute/relocate: - Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required) **Experience**: - BPO Customer Support: 1 year (preferred) **Language**: - English (preferred) **Speak with the employer** +91 +91-XXXXXXXXXX


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