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Customer Experience Executive

2 weeks ago

Chandigarh Chandigarh, India Theater Full time

**Job Description: Customer Experience Executive**

**Location: Chandigarh (CCR)**

**Company Overview**: Theater is a dynamic and rapidly growing fashion start-up based in India. Our mission is to create India's best design-led, mass-premium western fashion company. At present, Theater specializes in footwear, stockings, bags and fragrances for women.

**Key Responsibilities**:

- Address customer inquiries, resolve issues, and follow through to ensure complete customer satisfaction.
- Identify and analyze recurring customer challenges and collaborate with relevant teams to implement lasting solutions.
- Maintain meticulous records of customer interactions and feedback.
- Work with Google Docs and Spreadsheets to track and analyze customer-related data.
- Maintaining customer relations and promoting the brand positively.

**Qualifications and Skills**:

- Prior experience in customer service or related fields is preferred, but not required.
- Strong verbal and written communication skills.
- Excellent interpersonal skills and ability to build positive relationships.
- Problem-solving skills and proactive in addressing customer issues.
- Identifying customer trends and partnering with teams to address them.

Theater is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: ₹20,806.77 - ₹30,820.49 per month

Schedule:

- Day shift

Application Question(s):

- Have you worked with a fashion, lifestyle, or D2C e-commerce brand before?

**Experience**:

- total: 1 year (preferred)

Work Location: In person