Junior Associate

**JOB TITLE: JUNIOR ASSOCIATE**:
**CAREER LEVEL: C1**:
**Leverage technology to impact patients and ultimately save lives**

**ABOUT ASTRAZENECA**:
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.

**ABOUT OUR IT TEAM**:
It’s a dynamic and results-oriented environment to work in - but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross
- functionally and broadly together.

**ABOUT THE ROLE**:
Business Question Central (BQC) Analyst is responsible for providing first level of support to US Sales Force Operations function. This might result in immediate solving of the query or after triaging, assigning it to the proper level 2 Subject Matter Expert for further analysis and resolution. BQC Analyst is expected to proactively work towards question or query resolution, monitoring its progress and constant update of the business user regarding it. Person in the role is accountable for constant monitoring of the queue with the queries and their prioritization. It is highly expected that BQC Analyst is identifying improvement opportunities, communicates them to the respective teams and works on their implementation.

**Typical Accountabilities**:

- Proactive monitor queues with queries from US Sales Force Organization users,
- Perform query triaging and assign to applicable Subject Matter Expert team, if required,
- Monitor and prioritize queries based on their business impact, urgency, status and agreed SLA,
- Analyse and resolve the issues within the span of responsibility,
- Follow up with teams on issues resolution,
- Collect additional information from business user related to the question/query,
- Coordinate query resolution with other teams to ensure it can be resolved in timely manner with the desired quality,
- Identify, plan and implement continuous improvements resulting in reduction or complete elimination of the repetitive questions and queries,
- Generate and distribute the reports with queries to the applicable Subject Matter Expert Teams,
- Maintain current query triage documentation.

**Education, Qualifications, Skills and Experience**

**Essential**
- Proactive, analytical and investigative mindset,
- Ability to make fact-based decisions,
- Good understanding of various IT technologies,
- Great Customer Service attitude,
- Willingness to learn constantly,
- Strong written and verbal communication skills,

Desirable
- Good understanding of data quality and data management principles
- Experience in working in Customer Service
- Working experience in CRM solutions
- Able to present data and reports in an easily understandable format

**WHY JOIN US?**

We’re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.

We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters.

**SO, WHAT’S NEXT?**

**WHERE CAN I FIND OUT MORE?**

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.