Customer Service Representative

1 day ago

Jaipur, India Ace computer Education Full time

**A brief Introduction of Teleperformance**:
**Teleperformance is an Omnichannel company headquartered in France. The company specializes in outsourced Omni-channel customer experience management, also known as Business Process Outsourcing (BPO).**

**Experience***:Fresher/6 months experience preferred
**Specialization***:Operations
**Level***:Executive
**Industry***:CRM/CallCentres/BPO/ITES
**Location***:Jaipur
**Salary***: As per Industry norms
**PG & Above***:HCS/Graduate

KEY SKILLS:
A “**Customer Service Representative**” must have
- Excellent verbal, written, and listening skills
- Should have a good command of Grammar and Fluency in English
- Should not have any MTI while conversing
- Details of several functions to provide quality service
- Good knowledge of computers
- Ability to write/type messages to ensure the professional tone

JOB DESCRIPTION:

- Handle queries and complaints of the Amazon related to products
- Transaction handling Services, Problem Solving Efficiency
- Numerical Ability, High level of accuracy
- Energetic, friendly, and approachable individuals that understand the impact of great customer service
- Responsible to deliver high quality and productivity results that meet the identified targets
- Strong ability to multitask and take fast decisions independently
- Maintains composure and patience with customers

JOB SUMMARY:
DESIRED CANDIDATE PROFILE:

- Education qualifications - HSC/Any Graduate
- Good knowledge of computer (typing speed 20 words per minute, accuracy at least 85%)
- Excellent interpersonal skills
- Should not be below 18 years of age
- Flexible to work in rotational shifts as per US Hours, according to
- business needs

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