Product Delivery Associate

**JOB DESCRIPTION** General Requirements for Role**

The Product Delivery Associate is part of the Forecast Support Team within Workforce Planning and is responsible for delivering solutions to support the core Workforce Planning functions (Forecasting, Scheduling, and Real-Time). Projects involving the Forecasting Support team can be complex, data intensive, and of a high level of difficultly—each having significant impacts on the business. Typically, these problems will be unstructured whereby the employee will be expected to quickly assess and comprehend the situation then develop a solution. You will be expected to analyze the topic in question, develop a solution, and review the results and next steps with management.

**Responsibilities**:

- Build repositories, tools, and reports using available tools such as MS Access, MS Excel, and Alteryx
- Perform advanced root cause analysis to identify areas of opportunity and make strategic recommendations
- Support process improvements and best practice identification
- Maintain team SharePoint

**Required Qualifications, Capabilities, and Skills**:

- **Proficient in developing, maintaining and using Analytical/Data Mining systems (Alteryx, SQL ,Excel, Access, etc.)**:

- Strong experience in business analysis, reporting and data review, and root cause analysis and resolution
- Advanced knowledge of Call Center Operations, Contact Center Metrics, and Workforce Planning practices
- Strength in quantitative analysis, critical thinking, problem solving, and innovation
- Highly detail oriented, ability to work on multiple projects/tasks simultaneously, manage time, and prioritize to complete a project/task
- Ability to work in a consistently changing, fast-paced, high-volume, high-stress environment with the ability to work independently and in a group
- Experience with collaboration, communication, and presentation

**Preferred Qualifications, Capabilities, and Skills**:

- Experience using database technologies (Access, SQL, Alteryx, etc.) and Workforce Planning platforms and practices
- 3+ years’ experience working in large call center, multi-site, or similar environments
- 3+ years’ experience processing, forecasting, staffing, scheduling, and/or project management
- College degree or similar work experience preferred

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.