Floor Supervisor

11 hours ago

Sigra Varanasi Uttar Pradesh, India Sumangal Fashion PVT LTD Full time

**Key Responsibilities**:
**Team Supervision**:

- Lead and supervise a team of sales associates and helpers, providing training, support, and guidance to achieve store goals.
- Monitor staff performance, assist in resolving customer issues, and ensure a high level of service.
- Create schedules, assign tasks, and manage staff shifts for smooth store operations

**Customer Service Management**:

- Ensure customers receive a warm welcome and excellent service by overseeing the sales floor.
- Address escalated customer inquiries or complaints professionally and efficiently.
- Encourage a customer-focused environment and implement strategies to enhance customer satisfaction

**Product Presentation and Store Maintenance**:

- Maintain the store's visual appeal by ensuring all sarees, suits, and lehengas are properly displayed, neatly folded, and accessible.
- Coordinate with the helper team to refresh product displays and keep shelves, racks, and display areas organized and attractive.
- Oversee cleanliness and organization of the store to provide a pleasant shopping experience.

**Inventory and Stock Management**:

- Monitor inventory levels, ensure timely restocking of products, and report stock shortages or damage.
- Conduct regular inventory checks to maintain accurate stock records and prevent discrepancies.
- Assist in ordering new stock as required, considering customer preferences and sales trends.

**Sales and Performance Tracking**:

- Support the sales team in achieving monthly sales targets through motivation and effective sales strategies.
- Track and analyze sales metrics, and develop action plans to improve performance.
- Ensure efficient billing and invoicing processes to maintain accuracy and streamline transactions.

**Training and Development**:

- Conduct onboarding and training sessions for new team members to develop product knowledge, customer service skills, and sales techniques.
- Provide ongoing coaching and feedback to enhance team performance and professional growth.
- Encourage knowledge sharing on trends, fabrics, and traditional attire to improve the team’s expertise.

**Store Operations Management**:

- Ensure compliance with store policies and procedures, including health and safety standards.
- Prepare daily and weekly reports on sales, stock levels, and other key metrics for management.
- Participate in promotional activities, special events, and marketing initiatives to drive store footfall and sales.

**Qualifications**:

- **Experience**: Minimum of 3-4 years in retail, preferably in traditional apparel or fashion; 1-2 years in a supervisory role is a plus.
- **Education**: High school diploma or equivalent; a degree in retail management or a related field is preferred.

**Skills**:

- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Good organizational and problem-solving skills.
- Basic computer skills for handling billing systems, reports, and inventory software.

**Benefits**:

- Competitive salary with performance-based incentives.
- Opportunities for growth and career advancement.
- Employee discounts on store products.
- Training and development programs.

**Working Hours**: 10 AM to 9 PM

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Weekend availability

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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