Solutions Architect

**Description**

**About Semarchy**

Semarchy is available as an on-premises platform, is natively available on most popular cloud marketplaces such as Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP), and managed as a service and is supported by a rich ecosystem of software-as-a-service and professional service partners.

Semarchy is based in Phoenix, USA with offices in London, UK; Lyon, France; and Mexico City, Mexico.

**Responsibilities**
- Be the primary technical point of contact for Semarchy customers from post-sales to go-live
- Develop relationships with business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities
- Help customers achieve their technical goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Semarchy
- Uncover projects that are fit for our Semarchy implementation partners. Gather key requirements and be the liaison between the customer and Semarchy partners
- Lead Expert Service diagnostics and provide relevant technical recommendations on solutions and enhancements specifics to customers’ business needs
- In support of your Semarchy Client Success Manager, identify trends in Semarchy adoption and utilization and provide guidance as part of Quarterly Success reviews
- Proactive liaison and focal point into Semarchy Support and Product Teams, to address product feature/technical hurdles. Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies
- Play a key role in Product and Technical Red Account management and resolution
- Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction
- Provide timely account or issue executive-level summary status reports both internally and to the customer and/or partner
- Identify and collaborate with internal teams to ameliorate renewal risks
- Recommend additional Semarchy product and service offerings
- Contribute and collaborate internally with the Semarchy team, share knowledge and best practices with team members, contribute to internal projects and initiatives and serve as Subject Matter Expert (SME) for specific technical or process areas

**Requirements**:

- BA/BS degree or equivalent experience in Information Technology, Computer Engineering, Computer Science or related areas
- 5+ years experience working with data and relational databases in a similar customer-facing role (Solution Architect, Technical Account Manager, Technical Consultant, etc.)
- Knowledge of database and SQL are a must-have, experience with analytics, and business intelligence solutions, or master data management tools is a big plus
- Solid understanding of traditional ETL and service-oriented architecture
- Solid cloud experience (AWS, Azure, GCP, Hybrid, Private, etc.)
- Solid technical background. Important technologies include: SQL - Java - Linux
- Passion for the job and working in a customer-focused environment
- Ability to forge strong, long-lasting relationships with senior executives
- Ability to creatively explain and present complex concepts
- Customer-oriented and able to meet deadlines in a friendly and professional manner
- Excellent written/verbal communication, presentation, and creativity skills

**Working conditions**
- Join a highly-skilled highly-motivated team
- Work in a work environment where you can make a direct impact
- Opportunity for advancement in a rapidly growing company
- Employment type
- Full-time
- Department
- Customer Success
- Location
- India (New Delhi)