Team Member-it Infrasupport Services

2 days ago

Thane, India Kotak Mahindra Full time

Technical Skills o A good understanding of different products from Cisco, and networking product of various makes. o Good exposure to Datacenter LAN technologies and its monitoring, management and operations. o Hands on experience in implementing and configuration of Layer 3 and Layer2 Switches, Cisco ACI SDN technology, Nexus series of Datacentre switches, Catalyst line of chassis switches, access and distribution switches. o Exposure to Network Access Control technologies like Cisco ISE. o Understanding and hands-on experience on Wireless technologies and Wireless controllers. o A good understanding & hands-on on networking protocols like VPC, VDC, VSS, 802.1x, VHSRP, GLBP, VRRP, DHCP, VLAN, Inter-VLAN routing, ACLs, MLS, VTP, ISL, 802.1Q trunks, STP, RSTP, PVST, SPAN, EtherChannel, PAgP and LACP etc. o TCP / IP - ARP, ICMP, DHCP, TCP / UDP, IP addressing o Application layer: FTP, DNS, SNMP, NTP, Telnet and SSH o Authentication services - RADIUS, TACACS+, Cisco ACS / ISE o Monitoring tools - Solarwinds, LAN sniffers, Cisco Prime, Cisco DCNM o Ticketing tools - BMC Remedy o High trouble shooting skills in LAN, WAN problems. o Structured cabling knowledge (CAT6, Fiber)

Project /Practice Management o Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. o Identifies resources needed and assigns individual responsibilities. o Manages day-to-day operational aspects of projects and operations. o Effectively applies our methodology and enforces project standards. o Prepares for engagement reviews and quality assurance procedures. o Liaising with the vendor/partners to ensure seamless integration and coordination of tasks. o Responsible for translating any new business requirements into technical specifications. o Managing and conducting communications and change plans with the stakeholders. o Creating and circulating status reports to stakeholders. o Establishing agreed timelines and responsibilities. o Ensures all documents are complete, current, and stored appropriately.
- Arranging meetings with various service providers, vendors for discussion of the projects, timelines, SLA and operational issues. o Day-to-day network performance monitoring. o Oversee the management of a team of outsources operations resources. Provide oversight and direction for outsourced operations resources. o Responsible for ensuring the maximum possible service availability, SLAs and performance. o Network troubleshooting and fault analysis. o Deployment and maintenance of network monitoring, analysis and reporting tools. o Trouble ticket generation and response. o Application of configuration changes via change control systems and processes. o Installation of network hardware and software. o Experience with management of vendor/ partners/ outsourced service providers. o Ensuring efficient management of service requests, incidents and operational issues in a timely manner. o Availability, Capacity, Performance, Incident and Problem management. o Drive a process of continuous improvement based upon elimination of defects through pro-active and reactive root cause analysis and automation o MIS reporting. o Strong communication skills. o 7-10 years of relevant work experience in network projects and operations preferably in Banking / Financial Services organization.

Educational Qualifications and certifications o B.E. or Diploma (Elex or Elex. & Telecommunications) o CCNP / CCIE preferred

Proposed band
- M3 / M4

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