International Student Support

2 weeks ago

India Navtark Solutions Full time

**Job Opportunity**:
We are looking for a proactive and detail-oriented professional with 5 years of experience to join our team and support students, agents, and internal departments across Academic, Finance, and Admissions functions. This is a dynamic role that requires excellent communication skills, strong organizational ability, and a passion for helping students succeed in their academic journey.

**Work Timings**:

- Melbourne Time: 9:00 AM - 5:00 PM

**Location**:

- Remote (Work from Home)
- In-Office

**Key Responsibilities**:
**Academic Support**:

- Assist students with course information, timetables, assessments, and documentation requests.
- Follow up on student submissions, attendance, and academic progress.
- Coordinate with teachers for schedules, learning materials, and student updates.
- Maintain accurate student records in systems like MS Teams.

**Finance Support**:

- Record student payments and send receipts to students/agents.
- Reconcile bank transactions in Xero.
- Generate invoices for tuition fees, sub-leases, utilities, and office expenses.
- Review and record agent commission invoices, track outstanding & paid amounts.
- Follow up with students for pending tuition payments.
- Process refunds and respond to finance-related inquiries.

**Admissions Support**:

- Prepare letters of offer and coordinate deposit payments with Finance.
- Manage student enrolment (agreements, ID docs, health insurance, etc.).
- Prepare weekly enrolment reports and share updates with management.
- Handle re-enrolments, withdrawals, and cancellations with proper documentation.
- Maintain accurate records in the Student Management System (SMS).
- Liaise with students, agents, and internal teams to ensure smooth processes.

**Required Skills & Qualifications**:

- Minimum 5 years of experience in student support, admissions, finance, or related operations.
- Excellent English communication skills (spoken & written).
- Prior experience in international student services, BPO/KPO, or calling processes preferred.
- Familiarity with MS Teams, Xero, and Student Management Systems is an advantage.
- Strong coordination, documentation, and organizational skills.

**What We Offer**:

- Competitive salary based on experience.
- Flexible Remote & In-Office options.
- Opportunity to work in an international education process.
- Exposure to Academic, Finance, and Admission operations.
- Growth opportunities within a fast-paced global environment.

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