Subject Matter Expert

2 weeks ago

Pune, India Tudip Technologies Full time

**About Company**:
Tudip Technologies Pvt. Ltd is a CMMI Level 5 extreme technology company. Careers at Tudip Technologies are not just jobs, but a promise of a bright and dynamic future. Tudip provides ample opportunities to grow within the company technically as well as a technocrat by promoting entrepreneurship. Tudip Technologies’ careers will enable you to help clients enhance and improve while you build your career. We are a place which defines Integrity, Innovation, and Serenity. Tudip provides you a better platform that transforms an individual into an experienced and immensely skilled professional through an ethical and vibrant business environment. We are here for effective client servicing, taking care of our employees’ needs, and creating a success story to remember.

**Position Summary**:
We are looking for a Subject Matter Expert to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

**Roles & Responsibilities**:

- Identify customer needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Follow up with customers to ensure their technical issues are resolved
- Assist in training junior Customer Support Representatives

**Qualification Required**:

- Educational Qualification: BE/BTech or MCA from a reputed institute.
- 1+ yr of relevant experience
- Fluent English
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work
- Excellent communication in english and problem-solving skills
- Multi-tasking abilities

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