Driver/ Valet/ Bell Boy

**BELL BOY DUTIES AND RESPONSIBILITIES**:

- Check the daily arrival list for VVIPs or guests with special functional needs.
- To be present at the
**Concierge**

/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
- Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
- Tag baggage and return the identification slips to guests.
- Assists guests with luggage to the front desk.
- Escorts guests to room, placing luggage in the room assigned by the front desk.
- Inspects guest room for order and adequate supplies and informs guests of room amenities
- Delivers faxes, messages, packages and flowers to guests’ rooms and other offices.
- Provide items on loan to guests and collect the items back from guests before departure.
- Inform the Front Desk
**Cashier**

to charge items given on loan, in case there are any charges applicable.
- Ensure the efficient delivery and collection of group luggage.
- Ensure that the guest has verified that all luggage has been accounted for.
- Ensure safe storage and collect ticketing of guest coats and personal items.
- Assist guests with Long-term luggage storage requests / Left luggage requests.
- Update and file the left luggage request form / Long Term luggage request form.
- Update and file errand cards.
- Update the Luggage movement register.
- Transport departing guests’ luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
- Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
- Assist the senior Concierge on duty with their duties during busy periods and breaks.
- Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
- To provide an efficient luggage storage, delivery and collection service.
- Perform any other work as and when assigned by the management.
- ** Valet Driver Duties and Responsibilities**:

- Open hotel main doors and assist guests/visitors entering and leaving the property.
- Assist guests with opening/closing vehicle doors.
- Welcome guests and visitors with appropriate greetings of the day.
- Acknowledge and greet guests within 25 to 30 seconds and provide professional, fast, and friendly service.
- Able to communicate parking procedures to guests/visitors.
- Tag guest vehicle keys with date time, registration number, make/model, room number, or contact number of the guest.
- Provide the correct counter token or receipt of valet parking to the guest.
- Verify the guest’s token or receipt with the one attached to the key before handing over the keys or vehicle to the guest.
- Announce for the guest driver on the mic when the guest is ready to depart from the hotel.
- Announce for guest’s car on the mic when the guest hands over the parking token or receipt.
- Able to effectively park and retrieve guest’s cars without causing damage to the vehicle.
- Ability to drive and operate manual and automatic transmission vehicles.
- Able to provide guests with information regarding property facilities, amenities, services, and hours of operation.
- Able to provide guests with direction and local areas of interest and activities.
- Give fond farewell to all guests who are departing as per hotel standards.
- Monitor and direct personal and commercial vehicle traffic on the property, including guest vehicles, taxi cabs, limousines, and buses.
- Ensure vehicles are legally parked and maintain a smooth and efficient flow of traffic.
- Ensure all guest’s valet experiences are memorable, unique, and as per the hotel’s standards.
- Responsible for maintaining the security of vehicles, belongings kept inside the car, and vehicle keys.
- Responsible for following up with guests to ensure their requests or problems have been met to their satisfaction.
- Responsible for opening and closing parking areas or facilities.
- Document and report all vehicle incidents like damages, accidents, theft, missing articles, etc..
- Review shift logs/daily memo books and document any relevant details or information in the logbook.
- Report accidents, injuries, and unsafe work conditions to the supervisor or manager.
- Monitor and maintain safety, security, and cleanliness of parking areas, portico, and behind the valet stand.
- Responsible for reporting any security or safety problems, safety hazards, and potential security problems to the supervisors.
- Re-route traffic when the parking facility reaches maximum capacity and ensure staff is informed.