Security Professional

**Security Professional**:

- Job Req ID: 42128
- Posting Date: 17 Dec 2024
- Function: Service
- Unit: Business
- Location: Dundahera, Sector 21, Gurugram, India
- Salary: Competitive

**Why this job matters**:
To manage and administer network security technologies for BT and its Global customers.

Customer facing role for security operational teams having hands-on experience on security product and support on IT Security based services to a specified group of external global/corporate customers encompassing Change and Incident Management, Customer services, enquiries, fault diagnosis/resolution and problem management.

Position is based out of Gurgaon 24x7 Global Security Operational Centre

**Roles and Responsibilities**:
Form an integral part of 24*7 rota to provide security in-life support
Be a Subject Matter Expert for technology & customer infrastructure network
Triage, Review, and implement security specific changes in line with Customer security policies and change control processes.
Identifying areas of Service Improvement Program (SIP) for key clients and reducing incidents
Review code upgrade and test implement before rolling on to production
Review documentation Recognizes successful intrusions and compromises through review and analysis of relevant event detail information
To provide reactive incident support via NGSD, attending customer troubleshooting calls, providing detailed analysis and fixing issues within contractual obligation and SLA
Adhere to change and incident management process. Represent on CAB for complex technical issues
Drive new product launches & technology training
To ensure that all agreed communication, notification, updates are delivered in timely manner
Mentoring and supporting collegues with knowledge sharing on issues, technology platform

**Skills**:
Mandatory: Hands-on experience in operation and management of security infrastructure.
Five to Eight years of experience on following products/technologies
Next Gen Palo Alto, Fortinet ,Firewalls on SDWAN, Cloud Security, IPS/IDS, ForeScout.
Implementation and operation support experience on F5 LTM,GTM, ASM, AFM
Identity and access managent knowledge on OKTA,CyberArk
IPS policy management, signature fine tuning.
Knowledge and working knowledge of proxy solutions like Zscaler, Symantec
Knowledge of device health monitoring tools and systems
Stakeholder management and ability to work under pressure
Effective oral and written communication

Experience you would be expected to have
Experience of working in a global security operation environment, ticketing-tools like remedy, Service Now and exposure to ITIL processes in context of service operations is a plus
CCSP//PCNSE/NSE4 preffered
Professional Qualification such as B.E./B.Tech/MCA
Diploma in a relevant field is Acceptable

**About us**

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

**A FEW POINTS TO NOTE**:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

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