Telecaller

5 days ago

Agra Uttar Pradesh, India VAISHOKRIPA MERCANTILES Full time

**Key Responsibilities**:

- **Outbound Calls**: Make outbound calls to potential or existing customers for various purposes such as lead generation, product sales, service promotions, surveys, or customer feedback.
- **Inbound Calls**: Answer inbound calls from customers regarding inquiries, complaints, or service requests, providing information and resolving issues.
- **Sales and Upselling**: Promote and sell products or services, aiming to meet or exceed sales targets. Upsell or cross-sell relevant products based on customer needs.
- **Customer Service**: Address customer concerns, provide timely assistance, and resolve issues effectively to ensure customer satisfaction.
- **Data Entry and Record Keeping**: Update and maintain accurate customer information, call logs, and sales reports in the CRM or relevant databases.
- **Follow-ups**: Follow up with leads, customers, or prospects as needed to close sales or address concerns.
- **Script Adherence**: Follow a prescribed script for standard conversations while also adapting to specific customer requirements.
- **Feedback and Reporting**: Provide feedback on customer preferences, objections, and complaints to help improve products or services. Report on daily activities and performance metrics to managers.
- **Problem Resolution**: Handle customer queries and complaints, and escalate issues to higher authorities if necessary.
- **Team Collaboration**: Work closely with other team members or departments such as sales, marketing, and customer service teams to achieve organizational goals.

**Skills and Qualifications**:

- **Communication Skills**: Excellent verbal and written communication skills in the required language(s).
- **Listening Skills**: Ability to actively listen to customer needs and respond appropriately.
- **Sales Skills**: Ability to persuade, negotiate, and close sales effectively.
- **Customer-Centric**: A strong focus on delivering excellent customer service.
- **Multitasking**: Ability to handle multiple calls and tasks simultaneously without compromising on quality.
- **Problem-Solving Skills**: Ability to resolve customer issues in a timely and efficient manner.
- **Patience and Persistence**: Persistence in reaching targets, combined with the patience to handle challenging customers.
- **Technical Proficiency**: Familiarity with CRM software, call management systems, and basic office tools like MS Excel.
- **Education**: Typically, a high school diploma or equivalent is required; a degree in business, marketing, or communications may be preferred.
- **Experience**: Previous experience in telecalling, customer service, or sales is often an advantage.

**Work Environment and Schedule**:

- **Shift Hours**: Telecallers may work in various shifts, depending on the company, including evenings and weekends.
- **Location**: Telecalling jobs can be in-house, remote, or work-from-home, depending on the employer.

**Salary and Benefits**:

- Salary ranges based on experience, location, and job level, often including performance-based incentives or commissions for sales-driven roles.

**Job Types**: Full-time, Fresher

Pay: ₹7,000.00 - ₹10,000.00 per month

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (required)
- English (preferred)

Work Location: In person

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