Student Support Officer

2 weeks ago

Noida, India Nexus Consulting Solutions Full time

_**STUDENT SUPPORT OFFICER:

- **_

The Retention Executive is responsible for developing and maintaining customer relationships to ensure customer loyalty and retention. This role will be responsible for analyzing customer data, identifying trends, and acting on opportunities to improve customer engagement and satisfaction. The Retention Executive will play an integral role in ensuring customers remain loyal to the company by developing a comprehensive retention strategy.
- **Responsibilities**:_
- Analyze customer data to identify trends in usage, behavior, and preferences
- Develop personalized outreach plans for customers with the goal of increasing loyalty and engagement
- Monitor customer feedback and act on insights to develop strategies for improving user experience
- Work cross-functionally with sales, marketing, product teams to ensure a cohesive customer experience
- Design strategies for increasing customer lifetime value (LTV)
- Develop incentive programs to reward loyal customers
- Track key performance metrics related to retention initiatives
- **Requirements**:_
- Minimum of 1 years experience in a similar role
- Excellent analytical skills with the ability to interpret data into actionable insights
- Experience working with customer databases such as Salesforce

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Noida, Uttar Pradesh (required)

Ability to Relocate:

- Noida, Uttar Pradesh: Relocate before starting work (required)

**Speak with the employer**
+91 7992480607

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