Team Member

**About Us**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

**Global Business Services**

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

**Process Overview**

The ESO organization works families and legal partners of the deceased customer when they have experienced the loss of a loved one. The ESO team crosses multiple lines of business while handling multiple product relationships and ensures the customers and Bank’s interest

**Job Description**

The Estate Servicing Operations (ESO) team ensures the end-to-end deceased customer experience is coordinated from notification to the final disbursement and/or closure of the account. Working with survivors requires a special touch to ensure all transactions are handled within stipulated timeliness and are completed accurately.

**Responsibilities**

Respond to requests in a timely manner by processing protective maintenance and reviewing documents. Investigate by determining the best course of action for the deceased customer account to resolve the requests. Should have strong understanding of the internal policies, procedures and empathetical mindset for early resolution and regulatory requirements when reviewing customer’s accounts. Ability to follow logical, analytical approach while completing the research to complete the request. Must be able to balance Quality and Productivity expectations due to sensitive nature of business.

**Requirements**
- Preferred experience in ETS & SSFO functions
- Good communication skills
- Strong attention to detail and ability to work both independently as well as part of team
- Good Analytics skills
- Excellent eye for detail
- Understanding of Banking Products
- Should be flexible to support the business needs

**Education**
- Graduation/ Post Graduation (except BE, BTECH)

Certifications If Any - NA

**Experience Range**
- Tenure: 12 months and more

**Foundational skills**
- Ability to work well under pressure
- Ability to multitask and adapt to change
- Proficient with Microsoft Office Tools
- Good Communication Skills (both written and oral)
- Detail oriented
- Proven Problem-Solving Skills
- Self-motivated and results orientated

**Desired skills**:

- Previous work experience on any card disputes or servicing process
- Experience in ETS & SSFO functions and Good Communication skill both Written and Verbal

**Work Timings**

12:30 Hrs - 21:30 Hrs

**Job Location**

Mumbai