Telecaller

2 days ago

Gurugram Haryana, India Newbee international Full time

A telecaller, also known as a telemarketer or telesales representative, is a professional who contacts individuals by telephone to promote products or services, generate leads, conduct surveys, or provide customer support. They are the front line of communication for many businesses, often acting as the first point of contact for potential or existing customers. Key Responsibilities:

- **Outbound Calling**:Making calls to potential customers to introduce products or services, explain their features, and generate interest.
- **Inbound Call Handling**:Addressing inquiries, concerns, and complaints from existing customers or those who have responded to marketing efforts.
- **Lead Generation**:Identifying and qualifying potential customers through calls and follow-up activities.
- **Sales & Conversions**:Persuading customers to make purchases, schedule appointments, or take other desired actions.
- **Customer Relationship Management (CRM) Updates**:Maintaining accurate records of interactions and updating customer information in the CRM system.
- **Feedback Collection**:Gathering feedback from customers to help improve products, services, or the overall customer experience.
- **Achieving Targets**:Meeting or exceeding daily, weekly, or monthly call targets and sales goals.
- **Following Scripts and Guidelines**:Adhering to company scripts and policies while maintaining professionalism during calls.
- **Staying Updated**:Keeping abreast of product knowledge, industry trends, and company policies.

Essential Skills:

- **Communication Skills**: Excellent verbal communication and active listening skills are crucial.
- **Persuasion and Negotiation**: The ability to persuade customers, handle objections, and close sales is essential.
- **Customer Service Skills**: Providing excellent customer service and resolving issues effectively.
- **Interpersonal Skills**: Building rapport with customers and maintaining a positive attitude.
- **Technical Proficiency**: Basic computer skills and familiarity with CRM software and telephone systems are often required.

In essence, a telecaller is a customer-focused sales professional who utilizes the telephone as their primary tool to engage with customers, build relationships, and drive business growth.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Schedule:

- Day shift
- Morning shift

**Language**:

- English (preferred)

Work Location: In person

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