Technology Ops

If you are driven to succeed and prepared to meet the ever-changing needs of the financial services industry, you are ready for a career at Ameriprise.

**Responsibilities**

**Responsibilities**:
Troubleshooting & Incident Management
- Ability to participate in production incident bridge calls for P1 and high priority P2 incidents.
- The ability to assist/ manage team with troubleshooting efforts: log file analysis and research for Distributed & cloud technologies such has JAVA, Oracle, Windows server, Unix,AWS,.Net

Proactive Monitoring & Preventative Maintenance
- Pro-actively monitor the stability and performance of various technologies within area of expertise and take appropriate corrective actions prior to an incident or problem occurring.
- Work with the enterprise monitoring team to implement and improve monitoring capabilities.
- Use monitoring tools to prevent potential business impact.
- Collaborate with members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner.
- Monitor and report issues within the monitoring system and work with the required team/vendor for quick restoration.

Processes, Standards & Best Practices
- Incident management - logging, prioritizing and resolving incidents and track them against various SLAs using Service Now tool.
- Problem management - Resolving recurring incidents permanently, performing break fix root causes and coordination with Development teams for fix implementation.

Documentation
- Create, maintain and update operational documentation with detailed design diagrams, troubleshooting steps, systems metrics and Standard Operating Procedures as required to ensure operational excellence.

**Required Qualifications**
- Bachelor’s degree in Computer Science or similar field; or equivalent work experience.
- 0-3 years of relevant experience.

Basic knowledge on:

- Unix
- MS SQL Server
- Basic Understanding of working with any Industry renowned monitoring tools like Sumo Logic, Splunk or equivalent.
- Basic understanding of the 3-tier architectural framework and SOAP or Restful Web Service Services Experience. Should be able to debug failures & performance issues with Java Web Services/API/SOAP/etc.
- Effective written and verbal communication skills and ability to articulate technical information across multiple organizational levels.
- 24x7 mandatory [Position will have rotational night shifts]

**Preferred Qualifications**

Preferred Qualifications

Knowledge or understanding of the following skills highly preferred:

- ServiceNow Experience
- ITIL Experience
- Windows server
- .NET
- Basic AWS cloud framework services like EMR, Glue, S3, Athena, IAM, Lambda, EC2, SNS, Cloud watch
- Knowledge of RDBMS, Dynatrace (Gomez), Science Logic, DataPower concepts is a plus.
- Knowledge of Infrastructure, including Middleware components (e.g. Storage, Message Queue (MQ), Managed File Transfer (MFT), etc.) is a plus.
- Hands on experience in ITIL tools like Service Now or other tools to support ITSM capabilities.
- ITIL framework certification is a plus.

**About Our Company**

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.