Digital Content Associate, Amazon Music

5 days ago

Chennai, India ADCI - Tamil Nadu Full time

Must be a graduate in any stream Minimum excel knowledge is preferred Strong Written and Verbal Communication in English The associate will be required to use software and or tools for fix up and data capture on a daily basis. The tasks will be primarily repetitive in nature and will require the individual to make judgment based decisions keeping in mind the guidelines provided in the SOP. The individual will also need to be able to raise a flag depending on the situation

Job summary

Amazon Music is a music streaming platform and online music store managed by Amazon. It allows the customer to browse & stream their favorite music and podcasts with a catalog selection of over 90 million. The primary goal of Amazon Music is to attract and retain streaming customers, either through Prime or Unlimited. We will offer choice of formats to customers (e.g., physical, download, streaming), but our product, merchandising and marketing decisions will favor streaming. We will aggressively leverage our physical music business to advantage our streaming business. Collaboration between the Physical and Digital Music Orgs is required for success. Both teams own the success of Amazon Music. We will favor Prime Music content partners in our retail marketing and merchandising activities.

Key job responsibilities

The primary responsibility of the role is to perform quality checks on English language digital content while listening to and to identify errors as well as validating errors reported by various systems and customers.

Individual should have passion for listening to music.
- Associate needs to continuously adapt to and learn the new features of various tools and systems and improve on their acumen to identify and report the errors. They have to follow SOP to catch errors in the content.
- The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA. The associate will be measured on their compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure.
- The associate should be a team player and come up with ideas to improve the editing/QA process.
- The associate will need to often contact publishers and vendor managers to report errors identified and provide status update as and when required.
- The employee will be an individual contributor for this role.
- In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor.
- The associate should be a team player and come up with improvement ideas to improve the process.
- Will be required to work with headsets in the majority of the worktime.

Working knowledge of computers (Basic MS Office related skills) Basic Analytical and Logical Reasoning Skills

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